Sr BSA

Westfield National Insurance Company is undergoing a Finance Modernization Program, rolling out the Oracle Financial Suite globally in three releases. The role bridges the gap between business and technical teams, focusing on problem definition and solution alignment within this program.

About the role

The Business Systems Analyst (BSA) serves as a critical bridge between finance stakeholders and technology teams, translating business needs into clear system requirements. The BSA facilitates conversations to drive clarity on the desired future state and acceptance criteria, ensuring all requirements, decisions, and assumptions are documented and agreed upon by impacted parties.

Responsibilities

• Partner with business stakeholders (Finance, Accounting, Treasury, Actuarial, Audit) to understand business processes within the Finance Modernization program, addressing core financial needs such as:
  • Budgeting, forecasting, and planning
  • General ledger and sub-ledger accounting
  • Financial close and consolidation
  • Billing, revenue recognition, and expense management
• Define and manage financial data requirements, including:
  • Reporting, ad hoc analytics, and dashboards
  • Integrations between core financial systems and external data sources
• Elicit, document, and validate functional and non-functional requirements.
• Resolve conflicts of understanding across teams.
• Analyze findings, identify impacts, and recommend actions.
• Translate business questions into solutions and associated requirements using a consultative approach.
• Assist in developing Features to describe solutions.

Skills

• Soft Skills:
  • Exceptional communication and facilitation across technical and non-technical audiences
  • Ability to lead with empathy, influence without authority, and drive accountability
  • Strong analytical thinking and problem-solving capabilities
  • Excellent verbal, written, and presentation skills, including data storytelling
  • Experience collaborating with employees, vendors, and offshore teams
• Agile & Scrum Expertise:
  • Experience with Jira (or equivalent) and backlog management
• Data & Technical Acumen:
  • Familiarity with data platforms (e.g., Snowflake), ETL pipelines, and cloud infrastructure
  • Understanding of data governance, metadata management, and data quality frameworks
  • Experience with data privacy, compliance, and regulatory requirements (e.g., GDPR, HIPAA)
• Behavioral Competencies: Collaborates, Communicates Effectively, Customer Focus, Decision Quality, Nimble Learning, Builds Effective Teams, Business Insight, Develops Talent, Ensures Accountability, Manages Complexity, Technical Skills, Strategic Mindset, Business Acumen
• Top Skills: Business analysis, Requirements gathering, Financial Experience, Global experience, Financial Terminology, Jira, Data Knowledge, User Stories, Acceptance Criteria, Strong Soft Skills, Stakeholder management, Project management, SQL

Requirements

• Strong Finance Operations and Data experience, preferably in global Property & Casualty Insurance.
• Expertise in business analysis, requirements gathering, and financial terminology.
• Proficiency in Jira for feature development, user stories, and acceptance criteria.
• Ability to ask "why" and define problems before proposing solutions.
• On-site at the Westfield Home Office (Cleveland, OH) on Tuesdays, Wednesdays, and Thursdays; remote on Mondays and Fridays with occasional on-site flexibility as needed.

Pay

The pay range for this contract position is $50.00 - $60.00 per hour.

Benefits

• Medical, dental, and vision insurance
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan (pre-tax and Roth post-tax contributions available)
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, or Sick Leave)

Schedule

Hybrid position based in Cleveland, OH. On-site presence required Tuesdays, Wednesdays, and Thursdays; remote work permitted Mondays and Fridays.