Sr. Associate, Web Strategy & Operations

About the role

Join the Amgen Global Content Excellence Team as a Web Project Senior Associate within the Global Customer Capabilities & Innovation (GCCI) group. GCCI delivers efficient and consistent quality global marketing assets at scale across multiple channels and markets. In this role, you will provide integrated end-to-end project management to ensure successful delivery of websites, bringing thought leadership and driving delivery.

Responsibilities

• Collaborate with internal clients to define project scope, objectives, and deliverables, and develop detailed project plans, including scope, timelines, resources, and budgets for website launches and updates.
• Support quarterly prioritization of project requests, award agencies, and ensure timely execution of high-quality deliverables.
• Ensure effective communication and collaboration between cross-functional teams, including copywriters, designers, developers, SEO, analytics, and project/platform owners.
• Monitor project progress and documentation, taking corrective actions to keep projects on track, including identifying and managing risks, issues, and changes throughout the project lifecycle.
• Perform quality assurance checks and hyper care to ensure deliverables meet industry standards, and provide ongoing strategic and operational support.
• Act as a single Point of Contact (POC) for managing all projects in GCCI WSO for assigned web projects.
• Support pilots, rollouts, and adoption of new/enhanced capabilities and features for websites, and manage and optimize the global portfolio of websites.
• Support Global Service Center (GSC) Regional Leads with project planning and forecasting, release management and deployment, creative support, MAC services, quality assurance, and testing.
• Submit Integrated System Assessment (ISA) across Amgen's global web platforms to contribute to regulatory compliance and operational resilience.
• Develop and report on key performance indicators (KPIs) and metrics that gauge website success, analyzing data to provide actionable insights.
• Provide reporting to GCCI Web Strategy leads on performance KPIs and areas of opportunity to enhance ways of working as part of operational reviews.
• Empower project owners to be cost-effective and develop content with urgency through standardized templates.
• Support project owners through successful website launches and updates, adhering to agile web development processes and industry best practices.
• Partner with stakeholders to perform functional testing to ensure quality.
• Collaborate with the Digital Technology & Innovation (DTI) team to support quarterly prioritization of projects, clearly identifying business priorities and scope to determine project requirements.
• Lead retrospectives that incorporate lessons learned from previous projects to instill a culture of continuous improvement.

Requirements

• Master's degree, OR Bachelor's degree and 4 years of digital or web project management experience, OR Associate's degree and 6 years of digital or web project management experience, OR High School diploma/GED and 8 years of digital or web project management experience.

Qualifications

• Preferred Qualifications:
  • 5+ years of digital project management in a fast-paced, multi-client environment, including end-to-end projects across a website lifecycle.
  • Proven expertise in managing complex, cross-country, and high-impact projects. Ability to effectively negotiate, manage expectations, and maintain productive relationships with diverse stakeholders.
  • Strong understanding of agile project management principles and methodologies, with a focus on continuous improvement, preferably SAFe.
  • Proficiency in web analytics and Search Engine Optimization (SEO), and User Experience (UX) and User Interface (UI) design principles using tools such as Google Analytics, Google Search Console, and Figma.
  • Experience with writing detailed documentation.
  • Experience with JIRA, ServiceNow, Google Analytics, and Confluence.
  • Familiarity with technical specifications, industry standards, and best practices, including media file sizes/formats, accessibility standards (WCAG), and privacy regulations (GDPR, US Consumer laws).
  • Knowledge of web development technologies, coding languages, and industry best practices, such as HTML and CSS.
  • Experience operating in a regulated business environment and adhering to mandatory compliance requirements (preferably pharma).
  • Experience prompting ChatGPT and other AI chatbots.
  • Experience with Veeva CRM and Salesforce Marketing Cloud (SFMC).
• Preferred Competencies:
  • Work mostly within PST time zone (though some meetings may be as early as 6am PST to accommodate different time zones).
  • Excellent (agile) project management, written and spoken English communication, and collaboration skills, with mastery of project management tools such as Confluence and Jira.
  • Proactive, positive, and inclusive attitude, eager to learn new methodologies, technologies, and best practices.
  • Attention to detail and strong capacity to refine work based on feedback.
  • Ability to understand complex technical concepts and communicate clearly to non-technical stakeholders, translating business requirements into technical requirements.
  • Advanced problem-solving capabilities, with a sharp eye for detail and a commitment to delivering the highest quality results.

Benefits

• A comprehensive employee benefits package, including:
  • A Retirement and Savings Plan with generous company contributions.
  • Group medical, dental, and vision coverage.
  • Life and disability insurance.
  • Flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan.
• Stock-based long-term incentives.
• Award-winning time-off plans.
• Flexible work models where possible.

Pay

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to relevant skills, experience, and qualifications.