Sr. Associate, Web Strategy & Operations

About the role

The Amgen Global Content Excellence Team is seeking a Web Project Senior Associate to join the Global Customer Capabilities & Innovation (GCCI) group. The GCCI delivers efficient and consistent quality global marketing assets at scale across multiple channels & markets. The Web Project Sr. Associate provides integrated end-to-end project management to ensure successful delivery of websites and drives thought leadership.

Responsibilities

• Collaborate with internal clients to define project scope, objectives and deliverables and develop detailed project plans, including scope, timelines, resources and budgets of website launches and updates
• Support quarterly prioritization of project requests, award agencies and ensure timely execution of high-quality deliverables
• Maintain effective communication and collaboration between cross-functional teams including copywriters, designers, developers, SEO team, analytics team, and project- and platform owners
• Monitor project progress and documentation, and take corrective actions as necessary to keep projects on track, including identifying and managing risks, issues and changes throughout the project lifecycle
• Perform quality assurance checks and hyper care to ensure deliverables meet industry standards, and ongoing strategic and operational support
• Act as a single Point of Contact (POC) for managing all projects in GCCI WSO for managing assigned web projects
• Support pilots, rollouts and adoption of new/enhanced capabilities and features for websites and the management and optimization of the global portfolio of websites
• Support Global Service Center (GSC) Regional Leads with Project Planning and Forecasting, Release Management and Deployment and Creative Support, MAC Services, Quality Assurance and Testing
• Develop and report on key performance indicators (KPIs) and metrics that gauge the success of websites, analyzing data to provide actionable insights
• Provide reporting to GCCI Web Strategy leads on performance KPIs, areas of opportunity to enhance ways of working as part of operational reviews
• Empower project owners to be cost effective & develop content with a sense of urgency through standardized templates
• Support project owners through successful website launches and updates, adhering to agile web development process and industry best practices
• Partner with stakeholders to perform functional testing to ensure quality
• Collaborate with Digital Technology & Innovation (DTI) team to support quarterly prioritization of projects, clearly identifying business priorities, and scope to determine project requirements
• Lead retrospectives that incorporate lessons learned from previous projects to instill a culture of continuous improvement

Qualifications

• Master's degree OR Bachelor’s degree and 4 years of digital or web project management experience
• Or Associate’s degree and 6 years of digital or web project management experience
• Or High School diploma/GED and 8 years of digital or web project management experience

Preferred Qualifications

• 5+ years of digital project management in a fast-paced, multi-client environment, incl. end-to-end projects across a website lifecycle
• Able to effectively negotiate, manage expectations, and maintain productive relationships with a diverse group of stakeholders across various functions
• Strong understanding of agile project management principles and methodologies, with a focus on continuous improvement, preferably SAFe
• Proficiency in web analytics and Search Engine Optimization (SEO), and User Experience (UX) and User Interface (UI) design principles using tools such as Google Analytics, Google Search Console and Figma
• Experience with writing detailed documentation
• Experience with JIRA, ServiceNow, Google Analytics, and Confluence
• Familiarity with technical specifications, and industry standards and best practices including media file sizes/formats, accessibility standards (WCAG), privacy regulations (GDPR, US Consumer laws)
• Knowledge of web development technologies, coding languages and industry best practices, such as HTML and CSS
• Experience operating in a regulated business environment and adhering to mandatory compliance requirements (preferably pharma)
• Experience prompting ChatGPT and other AI chatbots
• Experience with Veeva CRM and Salesforce Marketing Cloud (SFMC)