Sr. Associate, Volunteerism Reporting & Data Enablement - Community Impact & Investment

About the role

The Activation team is charged with fostering a culture of service and volunteerism across the enterprise by building, testing and deploying services to empower our “impact forward” associate base to engage with the community. This is a team of changemakers who seek to empower our associate base to give back by meeting our associates where they are, and delivering the programming and tools they need to easily mobilize their interests, talents and skills in the community.

Responsibilities

• Harness and Leverage Data to Inform Decision Making
• Partner with Data Analysts to leverage Tableau to consolidate and transform our data into intuitive and easy to use tools that will help us better understand the needs of our internal and external communities.
• Use data to monitor and forecast volunteer engagement to track our progress against regulatory engagement targets.
• Mobilizing our Associates with a Business Mindset
• Leverage a group of “Community Champions” to drive associate engagement by ensuring they’re enabled with the data, resources, and best practices to amplify Capital One’s culture of volunteerism.
• Capture and report volunteerism metrics to monitor and inform associate engagement in the community, including which engagements are qualified to meet our regulatory requirements, and how our teams and LOBs are reaching volunteerism goals.
• Build Repeatable Processes and Resources That Meet Customer Needs
• Partner closely with stakeholders to ensure their needs are understood and met through repeatable and sustainable processes.
• Test, Learn, and Scale
• Report KPIs for tools, programs and interaction models and will be responsible for measuring and tracking those metrics, with an eye to adjusting and refining your strategy as the data dictates.
• Partner closely with stakeholders to ensure their needs are understood and met through repeatable and sustainable processes.
• Test, Learn, and Scale
• Report KPIs for tools, programs and interaction models and will be responsible for measuring and tracking those metrics, with an eye to adjusting and refining your strategy as the data dictates.

Qualifications

• High School Diploma, GED or equivalent certification
• At least 1 year of experience working for a for-profit company
• At least 1 year of experience in program management, project management, or a combination of the two
• At least 1 year of experience of creating and maintaining Tableau workbooks

Preferred Qualifications

• Experience in process management
• Experience in volunteerism, talent engagement and morale experience
• Community organizing, nonprofit, or political experience
• 2+ years of creating & maintaining Tableau workbooks for shared use and/or certified in Tableau
• 2+ years of experience working for a for-profit company
• 2+ years of experience in program management, project management, or a combination of the two