Associate Activation and Awareness Sr. Manager - Community Impact & Investment

About the role

You will be accountable for creating and delivering a cross-enterprise volunteer program awareness and engagement strategy to assess associate volunteer needs, develop solutions to meet those needs, and drive results that increasingly align business strategy with social impact. You will serve as a primary partner to enterprise team and Line of Business (LOB) leads, creating scalable awareness resources and execution frameworks that maximize community investment while building volunteer awareness.

Responsibilities

• Lead the awareness and operational execution strategy for enterprise volunteerism.
• Establish and maintain a strong cross-enterprise network by partnering with LOB engagement leads, Corporate Communications, BRG leads, Chiefs of Staff, etc. to assess associate needs and scale participation.
• Deliver volunteerism solutions that support always-on, enterprise-wide engagement.
• Maintain tools, awareness collateral, and best practices to create a self-service model for associate engagement.
• Align local volunteer solutions with corporate goals and support execution within compliant frameworks, including the Community Reinvestment Act (CRA).
• Track, analyze, and provide visibility into internal performance metrics and the external landscape.
• Develop actionable, strategic project plans rooted in stakeholder, customer, and associate insights.
• Bring immediate order and structure to complex workflows, managing multiple projects simultaneously in a dynamic, fast-paced environment.

Qualifications

• Exhibit outstanding communication and influencing skills to effectively drive program efforts and manage relationships with key stakeholders across the company.
• Have a proven track record of excellent project management, with the ability to quickly put frameworks in place to manage and execute work.
• Demonstrate the ability to look at data, research, and inclusive design to build targeted, actionable consulting approaches for business partners.
• Develop strong relationship-building skills with a passion for coaching, mentoring, and motivating cross-functional teams and matrixed networks without direct authority.

Requirements

• Bachelor’s degree or military experience.
• At least 5 years of experience in process management or project management, or a combination.
• At least 3 years of experience executing corporate communication strategies, including brand management, public relations, or marketing communications.

Preferred Qualifications

• 3+ years of experience managing, coordinating, or executing community volunteer programs or employee engagement initiatives.
• 1+ years of experience collecting, analyzing, and reporting on program performance metrics using data visualization or tracking tools.
• 2+ years of experience leveraging emerging AI technology such as Gemini or Claude.
• Excellent communication and presentation skills, with a focus on clarity, persuasion, and data-driven storytelling.

Pay

The minimum and maximum full-time annual salaries for this role are listed below, by location:

• McLean, VA: $177,700 - $202,800 for Sr Manager, Project Management.
• Richmond, VA: $161,500 - $184,300 for Sr Manager, Project Management.

Candidates hired to work in other locations will be subject to the pay range associated with that location. Salaries for part-time roles will be prorated based on the agreed-upon number of hours to be regularly worked. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI).

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. Learn more at the Capital One Careers website.