Sr. Associate - S&G- Program Manager/Learning Associate

About the role

The Students & Grads Recruiting & Programs team at Capital One is dedicated to attracting, sourcing, and developing future leaders. We strive to provide a best-in-class experience for candidates, hiring teams, program associates, and business partners, and we enjoy doing so.

Responsibilities

• Plan and execute the program and signature experiences (such as Onboarding, Experience Weeks, and Graduation) for the 'Management' track.
• Provide execution support for core learning and general talent development initiatives across both virtual and in-person formats (flexible hours may be required).
• Build and manage relationships with associates, managers, and cross-functional leaders across a range of levels, business functions, and geographies to ensure a positive program experience and strengthen the company brand.
• Lead end-to-end associate engagement strategies, including owning the post-internship "Keep Warm" strategy, leading the conversion process alongside Recruiting Partners, and fostering a community that drives top-talent retention.
• Serve as the primary point of contact for associate issues, managing intake, tracking, and resolution for escalated situations.
• Own program operational processes, including budget tracking, roster management, and shared mailbox support, while documenting processes to ensure continuity and maximize team efficiency.
• Draft, distribute, and track strategic communications across channels like Slack and newsletters to keep associates, managers, and stakeholders informed.
• Possess strong empathetic communication skills with varying levels of leaders and associates.
• Ability to quickly and effectively adapt to change.
• Proven problem-solving, analytical, and decision-making skills.
• Ability to embrace new systems and process enhancements.
• Willingness to work flexible hours due to varying needs within the program.

Qualifications

• Ace's degree or military experience
• At least 2 years of Human Resources, project management, process management, or program management experience or any combination
• At least 3 years of experience in human resources or at least 3 years of consulting or a combination
• At least 1 year of experience interpreting metrics and trends
• Experience in Campus Programs or Recruiting
• Proficient knowledge of PowerPoint or Google Slides
• Proficient knowledge of Excel or Google Sheets
• Strong empathetic communication skills with varying levels of leaders and associates
• Ability to quickly and effectively adapt to change
• Proven problem-solving, analytical, and decision-making skills
• Ability to embrace new systems and process enhancements
• Willingness to work flexible hours due to varying needs within the program
• High degree of professionalism and integrity when interacting with all customer contacts