Sr. Associate, Learning Operations & Program Execution
Overview
We are seeking a highly organized, proactive Learning Operations & Program Execution Associate to provide end-to-end logistical support for our Leadership and Competency learning portfolios. This role is the "engine room" of our most visible programs, including our Enterprise Differential programs and the Leadership Lighthouse speaker series.
Key Responsibilities
Partner with other program managers and across L&D to ensure the programs incorporate learning best practices
Engage with leaders across the company to ensure a consistently positive experience for program’s associates
Lead the technical execution of virtual sessions; this includes managing Zoom/Teams recordings, setting up breakout rooms and providing troubleshooting for participants
Career journey at Capital One
Coordinate room reservations and program room setups. You will be the point of contact for conferencing services to manage AV needs, room arrangements, and session flow
Support signature events (In-person sessions, Alumni events, Graduations) by coordinating hotel room blocks, catering (on-site and off-site), and transportation
Manage all printing needs, including workbooks and name tags, and oversee the inventory and distribution of program swag
Own the program calendars and mailboxes. This includes sending invites, managing inquiries, and performing quarterly "data pulls" from the People Data Hub to ensure our Google Group distribution lists are up to date
Perform regular entry into budget trackers, ensuring all spend is captured, forecasted accurately, and audited against actuals
Assist with the administrative lifecycle of vendor management, including preparing Purchase Orders (POs) and coordinating contract signatures
Maintain the "One Place" Google Site and internal Google Drive folders to ensure all leadership resources are organized and current
Assist in building learning sessions within the One Learn system (LMS) and managing the registration process
Draft and distribute program communications via Slack, newsletters, and email to keep participants informed and engaged
The Ideal Candidate
Has excellent project management and event planning skills
Has experience delivering and facilitating dynamic immersive learning experiences, with a particular focus on cohort learning / program experiences
Has experience driving communications with participants and presenters to keep them apprised of important details and developments
Has a consultative skill set that allows them to partner effectively with a wide range of senior leaders and subject matter experts
Communicates with a variety of audiences with a dynamic and conversational style in both written and verbal channels
Ensures scope of deliverables, timelines and budget are met; identifies risks and issues and mitigates and / or escalates as needed
Has an eye for detail and a keen ability to organize, move, select, synthesize, summarize and edit information to make it effective
Excels at managing details of a project while also understanding the larger picture, effectively prioritizing tasks with competing timelines
Buils trust-based relationships with clients to foster credibility throughout the team
Is curious and interested in learning more about our core subject matter: How Capital One makes and manages risks in lending decisions
Qualifications
Basic Qualifications (BQs): High School Diploma, GED, or equivalent certification; at least 2 years of experience in an administrative, coordinator, or operations-focused role
Preferred Qualifications (PQs): Bachelor’s degree in Business Administration, Human Resources, or a related field, or equivalent military experience; experience working within a Learning and Development or Human Resources environment; experience coordinating corporate events or corporate training programs; experience with budget tracking or financial data entry; experience managing multiple project timelines simultaneously; at least 1 year of experience using Google Workspace (Docs, Sheets, Slides, Drive)