Sr. Associate, E-Retail

Job Description

Support the growth and optimization of the E-Retail business across LATAM through performance tracking and reporting, market coordination, strategic execution support, CRM and client development initiatives, and the implementation of innovative tools and projects to enhance business performance, client experience, and competitive positioning.

• Monitor E-Retail performance across LATAM markets, gathering and analyzing data to track KPIs including sales, rankings, traffic, conversion, media performance, and campaign results.
• Consolidate insights, reports, recaps, and post-mortem analyses to support business follow-up and regional performance reviews.
• Conduct Circana analysis, competitive monitoring, and market trend tracking to identify growth opportunities, performance gaps, and business risks across retailers, categories, and markets.
• Track media performance and investment efficiency across retailers and campaigns to support optimization opportunities.
• Develop cross-market benchmarks, competitive insights, and best practice sharing to support regional business performance.
• Lead monthly calls with markets, ensuring proper follow-up on launches, animations, timelines, priorities, and deliverables.
• Debrief markets on launches, animations, campaign priorities, and retailer visibility opportunities to ensure alignment across LATAM markets.
• Cook up launch calendars, execution plans, and retailer priorities by market to support timely and accurate implementation.
• Participate alongside markets in retailer animation planning and coordination for key launches and commercial moments.
• Support the implementation and follow-up of E-Retail animations, campaign activations, and visibility initiatives across retailers.
• Cook up asset requests, updates, distribution, and product page enrichment across markets to ensure consistency and accuracy.
• Manage the NAVEE platform to ensure assets, product pages, and retailer visibility remain updated and aligned across export markets.
• Track expired assets and identify visibility optimization opportunities across E-Retail partners to maintain premium brand presence and execution standards.
• Collaborate with internal and external stakeholders to ensure timely and accurate campaign implementation across retailers and markets.
• Measure and maximize CRM and omnichannel initiatives across E-Retail partners and retailer activations.
• Support the development of loyalty initiatives and CRM plans based on retailer capabilities and client engagement opportunities.
• Align E-Retail execution between Central, regional, and local market teams to ensure consistency across initiatives and activations.
• Support the optimization of operational workflows, execution processes, and regional tools/platforms (i.e. DAM, Dior Latina) to improve efficiency and collaboration across teams.
• Contribute to strategic projects and operational improvements that enhance regional execution excellence and E-Retail performance.

Qualifications

• Excellent and significant attention to details
• Project Management
• Negotiation skills
• Organizational skills, with the capacity to manage multiple tasks
• Team player
• Analytic mindset
• Able to prioritize work in a fast-changing environment
• Ability to take initiative and think out of the box
• Strong interpersonal skills with the ability to build and maintain and maintain relationships with press, influencers, agencies & spokespersons
• Technical skills: Microsoft office high proficiency (e.g., Excel, PowerBI, Word, Powerpoint)
• Presentation Skills
• Fresh out of school or currently enrolled as a student
• Fluent English and Spanish language
• French/Portuguese are a plus
• Profile: 2–3 years of experience in Digital Marketing, E-Commerce, E-Business, or related fields, ideally within luxury, beauty, fashion, or FMCG industries
• Experience in online sales and/or E-Wholesale environments preferred
• Commercial & Business oriented
• Strong analytical and data-driven profile
• Knowledge of the luxury and beauty industries
• Understanding of E-Commerce ecosystems, retailer platforms, and digital media environments