Sr. AR Specialist

Responsibilities

• Manage average of $3MM of AR within assigned portfolio of customers requiring hands-on and tailored support (end-to-end customer support)
• Work collaboratively with AP departments of high revenue generating commercial customers (annual >$50K) to request payment on past due AR balances while developing and continuously fostering the customer relationship
• Capture payments and record accurately within the system and reconcile using multiple systems (internal and external)
• Demonstrate a problem solving mindset to resolve customer payment issues at root cause
• Frequently partner with sales colleagues for customer support to enable continued growth
• Generate reporting to analyze past due trends
• Support AR specialist as needed with complex customer invoice issue resolution
• Create customized invoicing per customer specific specifications and/or complete invoice revisions as needed within compliance standards
• Create and manage ad hoc reports as well as analyze the data to identify issues/trends and work with the appropriate parties to ensure root cause resolution
• Foster strong partnership with these high value customers supporting all on-going billing needs
• Leverage multiple systems, beyond traditional ReadyRefresh CRM systems, including SAP, Web Portals, Vendor Payment Portals, Banking Portals
• Partner with Operations to ensure cash collection compliance
• Resolve escalated financial variances
• Maintain customer master data on customer accounts including pricing, exemptions, restrictions, etc.
• Able to self-manage and work independently to ensure monthly KPIs are achieved
• Perform other duties and special projects as required

Qualifications

• Advanced Microsoft Excel skills
• 3-5 years of experience working within RMS preferred
• Excellent written and oral communication skills
• Provide continuous hands-on and tailored support for complex customer needs
• Ability to foster customer relationships to enable further business revenue growth
• Provide an exceptional billing experience to mitigate business revenue loss
• Able to effectively prioritize workload
• Able to effectively partner cross-functionally and identify best solution for all parties involved
• Must be able to work independently
• Must have strong decision making and problem-solving ability
• Must have proven track record of dependability, flexibility and exceptional organizational skills
• High school diploma, GED, or equivalent work experience required