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Jobs · Management · California

Sr. Application Engineer - Server/Storage

Supermicro · San Jose, CA · 2 wk ago
On-siteManagement$125k–$145k/yrFull-time

About the role

The Sr. Application Engineer provides advanced technical support for complex enterprise environments, focusing on high-end server hardware, storage systems, Linux and Windows operating systems, VMware virtualization, networking, and NVIDIA HGX GPU platforms. This role involves troubleshooting and resolving high-priority issues, mentoring junior team members, and collaborating with customers, field engineers, and internal R&D teams.

Responsibilities

  • Deliver expert-level technical support for high-end server hardware, storage systems, Linux and Windows operating systems, VMware virtualization, networking, and NVIDIA HGX GPU platforms.
  • Provide expert technical support to customers, troubleshooting and resolving complex issues related to motherboards, server systems, and PC peripherals through various communication channels (phone, email, and on-site visits).
  • Diagnose and resolve complex hardware and software issues with precision and efficiency, including motherboard layouts, power supply configurations, firmware/BIOS updates, and performance optimization.
  • Develop and maintain automation scripts using Python and Batch scripting to streamline support processes, diagnostics, and customer deployments.
  • Provide timely escalation management and root-cause analysis for critical customer incidents, ensuring minimal downtime in production environments.
  • Collaborate with customers, field engineers, and internal R&D teams to troubleshoot and resolve application and infrastructure-related problems.
  • Mentor and tutor junior support engineers, conduct knowledge-sharing sessions, and contribute to internal documentation and training materials.
  • Maintain professional support etiquette in all customer interactions (phone, email, remote sessions, and on-site when required).
  • Stay current with emerging technologies and proactively learn new products and solutions to better serve customers.
  • Handle high-pressure situations calmly while managing multiple critical tickets simultaneously.
  • Participate in on-call rotation and occasional after-hours support as needed.

Requirements

  • Bachelor’s degree in EE or CS, with 8+ years of hands-on technical support or engineering experience in enterprise server/storage environments (preferred).
  • Proven expertise with high-end servers (rackmount, blade, multi-socket systems), enterprise storage (SAN/NAS), and related hardware troubleshooting (preferred).
  • Strong experience in:
    • Linux administration (RHEL, Ubuntu, SUSE, etc.)
    • Windows Server administration
    • VMware vSphere / vCenter preferred
    • Enterprise networking (switches, routers, InfiniBand, Ethernet fabric) preferred
    • Nvidia HGX GPU systems and GPU-accelerated computing preferred
    • Motherboard-level diagnostics, power supply troubleshooting, and hardware layout analysis
  • Proficiency in scripting: Python and Batch/PowerShell.
  • Deep understanding of server hardware components, firmware, BIOS/UEFI, and power delivery systems.
  • Experience with monitoring, logging, and diagnostic tools for large-scale infrastructure.
  • Excellent verbal and written communication skills with a professional, clear, and empathetic support style.
  • Pleasant personality and positive attitude — able to build strong customer relationships.
  • Strong ability to handle pressure and perform effectively during major incidents or high workload periods.
  • Natural mentoring mindset with a passion for developing junior team members.
  • High learning agility and enthusiasm for adopting new technologies quickly.
  • Willingness to participate in on-call rotation.
  • Ability to travel occasionally for on-site customer support (is required).

Qualifications

  • Bachelor’s degree in EE or CS, with 8+ years of hands-on technical support or engineering experience in enterprise server/storage environments (preferred).
  • Proven expertise with high-end servers (rackmount, blade, multi-socket systems), enterprise storage (SAN/NAS), and related hardware troubleshooting (preferred).
  • Strong experience in:
    • Linux administration (RHEL, Ubuntu, SUSE, etc.)
    • Windows Server administration
    • VMware vSphere / vCenter preferred
    • Enterprise networking (switches, routers, InfiniBand, Ethernet fabric) preferred
    • Nvidia HGX GPU systems and GPU-accelerated computing preferred
    • Motherboard-level diagnostics, power supply troubleshooting, and hardware layout analysis
  • Proficiency in scripting: Python and Batch/PowerShell.
  • Deep understanding of server hardware components, firmware, BIOS/UEFI, and power delivery systems.
  • Experience with monitoring, logging, and diagnostic tools for large-scale infrastructure.
  • Excellent verbal and written communication skills with a professional, clear, and empathetic support style.
  • Pleasant personality and positive attitude — able to build strong customer relationships.
  • Strong ability to handle pressure and perform effectively during major incidents or high workload periods.
  • Natural mentoring mindset with a passion for developing junior team members.
  • High learning agility and enthusiasm for adopting new technologies quickly.
  • Willingness to participate in on-call rotation.
  • Ability to travel occasionally for on-site customer support (is required).

Benefits

  • Comprehensive benefits package.
  • Eligibility for bonus and equity award programs.

Pay

$125,000 - $145,000

Schedule

Full-time position.

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