Sr. Application Engineer - Server/Storage

About the role

The Sr. Application Engineer provides advanced technical support for complex enterprise environments, troubleshooting and resolving high-priority issues related to high-end server, storage system, virtualization, networking, and GPU-accelerated infrastructure.

Essential Duties and Responsibilities

• Deliver expert-level technical support for high-end server hardware, storage systems, Linux and Windows operating systems, VMware virtualization, networking, and NVIDIA HGX GPU platforms.
• Provide expert technical support to customers, troubleshooting and resolving complex issues related to motherboards, server systems, and PC peripherals through various communication channels (phone, email, and on-site visits).
• Diagnose and resolve complex hardware and software issues with precision and efficiency, including motherboard layouts, power supply configurations, firmware/BIOS updates, and performance optimization.
• Develop and maintain automation scripts using Python and Batch scripting to streamline support processes, diagnostics, and customer deployments.
• Provide timely escalation management and root-cause analysis for critical customer incidents, ensuring minimal downtime in production environments.
• Collaborate with customers, field engineers, and internal R&D teams to troubleshoot and resolve application and infrastructure-related problems.
• Mentor and tutor junior support engineers, conduct knowledge-sharing sessions, and contribute to internal documentation and training materials.
• Maintain professional support etiquette in all customer interactions (phone, email, remote sessions, and on-site when required).
• Stay current with emerging technologies and proactively learn new products and solutions to better serve customers.
• Handle high-pressure situations calmly while managing multiple critical tickets simultaneously.
• Participate in on-call rotation and occasional after-hours support as needed.

Qualifications

• Bachelor’s degree in EE or CS, with 8+ years of hands-on technical support or engineering experience in enterprise server/storage environments (preferred).
• Proven expertise with high-end servers (rackmount, blade, multi-socket systems), enterprise storage (SAN/NAS), and related hardware troubleshooting (preferred).
• Strong experience in:
• Linux administration (RHEL, Ubuntu, SUSE, etc.)
• Windows Server administration
• VMware vSphere / vCenter preferred
• Enterprise networking (switches, routers, InfiniBand, Ethernet fabric) preferred
• Nvidia HGX GPU systems and GPU-accelerated computing preferred
• Motherboard-level diagnostics, power supply troubleshooting, and hardware layout analysis
• Proficiency in scripting: Python and Batch/PowerShell.
• Deep understanding of server hardware components, firmware, BIOS/UEFI, and power delivery systems.
• Experience with monitoring, logging, and diagnostic tools for large-scale infrastructure.
• Excellent verbal and written communication skills with a professional, clear, and empathetic support style.
• Pleasant personality and positive attitude — able to build strong customer relationships.
• Strong ability to handle pressure and perform effectively during major incidents or high workload periods.
• Natural mentoring mindset with a passion for developing junior team members.
• High learning agility and enthusiasm for adopting new technologies quickly.
• Willingness to participate in on-call rotation.
• Ability to travel occasionally for on-site customer support (is required).

Pay

$125,000 - $145,000

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.