Sr. Application Administrator – Document Management

Responsibilities

• Administer and maintain business applications and other enterprise software systems.
• Monitor application performance, identify bottlenecks, and implement optimizations to ensure high availability and reliability.
• Provide tier-2/3 support to end-users, resolving technical issues, and escalating complex problems to vendors or additional IT staff as needed.
• Manage user access, permissions, and security configurations in line with company policies and regulatory requirements (e.g., GDPR, SOX).
• Coordinate and execute application updates, patches, and upgrades, including testing in staging environments to minimize downtime.
• Develop and maintain documentation for application configurations, processes, and troubleshooting guides.
• Conduct user training sessions and create support materials to enhance adoption and efficiency.
• Perform regular audits and backups to ensure data integrity and disaster recovery readiness.
• Assess integration requirements between business applications and third-party systems, designing and testing interfaces to ensure seamless data flow and interoperability.
• Develop and execute test cases for application changes, including updates, customizations, and integrations, to validate functionality, performance, and compatibility before production deployment.
• Perform root cause analysis on application incidents, errors, and outages, documenting findings and recommending preventive measures to improve system resilience.
• Participate in system architecture reviews and design sessions, evaluating scalability, reliability, and alignment with long-term business objectives.
• Collaborate with infrastructure systems administrators to ensure optimal server performance, network connectivity, hardware compatibility, and resource allocation for business applications.
• Coordinate with cybersecurity analysts to implement security controls, conduct vulnerability assessments, respond to incidents, and ensure application compliance with cybersecurity policies.
• Partner with database administrators to manage data structures, optimize database queries, perform data migrations, and maintain data integrity across integrated systems.
• Coordinate with other IT professionals, including developers, network engineers, and project managers, on cross-functional initiatives such as system integrations, custom developments, and IT infrastructure projects.

Qualifications

• A bachelor’s degree in computer science, information systems, engineering, or equivalent work experience.
• 10+ years of experience in design or delivery roles for Architecture, Engineering, or Construction organizations.
• 5+ years of experience in application administration, preferably with electronic document management systems or other information management solutions.
• Strong expertise querying databases with SQL.
• Strong expertise automating tasks with scripting languages (e.g. PowerShell, Python).
• Expertise with at least one major document management platform (e.g., Alfresco, OpenText, Documentum).
• Experience with cloud-based (SaaS) and on-prem business applications.
• Experience with operating systems (e.g. Windows, Linux) and related application servers (e.g. IIS, WebLogic, Tomcat).
• Familiarity with reporting and data visualization tools (e.g. PowerBI, Tableau, Business Objects).
• Familiarity with database management systems (e.g. SQL Server, Oracle).
• Familiarity with data integration tools (e.g. Informatica, MuleSoft).
• Demonstrated ability to communicate clearly and concisely, both orally and in writing, and lead presentations, training courses, and effective meetings.
• Relevant application administration certifications preferred.

Skills and Behaviors

• Technical proficiency in query languages and data visualization tools for data analysis and reporting.
• Technical proficiency in scripting languages for automation tasks.
• Solid understanding of IT security best practices and compliance standards.
• The ability to interact with company personnel, build strong relationships at all levels and across all business units and organizations, and understand business imperatives.
• Excellent troubleshooting and analytical skills, with the ability to diagnose and resolve complex issues.
• Proactive problem-solving mindset with a focus on customer service and bridging IT with business needs.
• Strong organizational skills to prioritize tasks, manage multiple projects, and meet deadlines effectively.
• Excellent verbal, written and interpersonal communication skills, including the ability to communicate effectively with the IT organization, operations and infrastructure teams, management and business personnel.
• Proactively embraces and promotes the company’s values and culture, and a healthy and safe work environment.

Benefits

CB&I is proud to offer eligible employees a robust package of benefits, including major medical, dental, and vision insurance, a 401(k) matching program, FSA/HSA programs, long- and short-term disability options, life insurance, and AD&D.