Sr Analyst - Services & Warranty

Essential Duties and Responsibilities

• Analyze/Validate all Services and Warranty job costs for accuracy before invoicing and project closure
• Create/maintain a system for standardizing quoting templates for all SEC Service jobs.
• Facilitate all warranty related issues and direct traffic within SEC to address warranty claims
• Must have thorough understanding of SECs warranty policies, procedures and contractual terms and conditions related to warranty for equipment sold.
• Ability to gather facts, data, and information necessary to make informed decisions on warranty claims
• Open W.O.s in SAP when necessary to capture costs of repairs for warranty related issues.
• Create and maintain folders for each warranty job to include all information related to the issue and corrective action taken. This will include details on work performed, costs associated to making repairs, email correspondence related to the job, daily work reports, claims/credit memos from OEMs and invoices to responsible party.
• Maintain all warranty documents/data within Quality Issue Reporting System.
• Cook up corrective action plans with customers, Field service area managers, and OEMs to address warranty related issues
• Must have thorough understanding of OEM warranty policies and warranty claim procedures.
• Submit warranty claims to OEMs, and coordinate defective parts returns to the OEMs for warranty claim processing.
• Maintain communication with OEMs on open warranty claims until credits are issued to SEC.
• Follow up with accounting to verify credit memos are applied to the correct warranty jobs.
• Receive warranty registration documentation from commissioning personnel, review for accuracy/completeness and submit to OEMs.
• Update technical training progression plans for each service technician as milestones are reached
• Maintain documentation/vehicle registrations/Element cards for services dept. in support and maintenance of vehicles. Keep track of and condition of Service dept. vehicles.
• Maintain a clean and safe work environment.
• Assist Service Area Managers with administrative duties as needed.

Requirements

• Bachelor's degree or equivalent work experience
• 5-8 years in the compression manufacturing/service industry
• Advanced computer skills in Microsoft office (Excel, Word, Outlook, SharePoint)
• Must be able to foster and maintain excellent relationships with customers. Complete understanding of company’s warranty, product manufactured, and detailed knowledge of customer contract.
• Ability to determine appropriate course of action in more complex situations that may not be addressed by existing policies, procedures or protocols. Decisions include such matters as changes of policies and regulations, order in which work is done, and application of established procedures.
• 3-5 years’ experience in warranty administration preferred
• 1-3 years in KPI/Metrics reporting preferred
• Experience in Power BI software is preferred
• Previous experience in SAP/Oracle Based Work order management system is preferred