Sr. Analyst, Process Management

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This is a hybrid role based in Columbus, Ohio, requiring on-site presence at least two days per week. UX design experience and certifications highly desired.

About the role

As a Senior Analyst, you'll work on moderately complex business and/or system processes, analysis, design, implementation, and operations. Your work will include analyzing existing processes, procedures, and methods to ensure and promote effective business and systems operations. You will build process changes by integrating new processes with existing ones and may coordinate and implement proposed process and procedure improvements.

Responsibilities

• Designs, develops, configures, customizes, documents, deploys, maintains, and upgrades business and system processes and procedures.
• Performs day-to-day operations of business and systems processes, including the operation of process-related tools.
• Facilitates key process events and fulfills customer requests and process results through all phases of the process life cycle.
• Initiates, enables, and supports process redesign and/or re-engineering initiatives and projects through continuous process improvements, under minimal guidance.
• Identifies and markets new and creative process redesigns.
• Performs process evaluations and develops recommendations by use of benchmarks, pilots, prototyping, and modeling to assess potential use of new methods and workflows within a business and/or system process.
• Evaluates processes for design effectiveness and resource utilization to ensure process performance meets targeted service levels.
• Develops and provides recommendations on possible process, tool, and control improvements to increase the quality and optimization of business services and resources.
• Works, under limited direction, with customers and project teams to develop business cases and comprehensive project plans to identify, quantify, and deliver process design efforts in support of business objectives.
• Participates on a project team involved with the development, implementation, administration, and operation of new processes, which may include multiple functions, product lines, and business activities.
• Facilitates post-implementation reviews for moderately complex processes to ensure conformance to requirements.
• Implements, maintains, and operates basic process design, operational, and measurement tools and methods in order to design, operate, monitor, and improve processes.
• Maintains collaborative relationships with vendors, partners, and suppliers to support customer or systems plans.
• Participates in service evaluations regarding outside consulting service vendors.
• Provides training and guidance for less experienced staff.

Requirements

• Undergraduate degree in areas related to business or mathematics.
• Process-related certifications desired.
• Typically, three or more years of experience in business process design or operations.
• Proven ability to analyze or operate moderately complex processes and systems.
• Must possess process design or operation skills and be able to determine redesign effects on existing processes and tools.
• Must have moderate decision-making skills for process operation and design solution recommendations.
• Good communication skills to prepare and communicate process plans, procedures, and results, as well as to interact with all levels within the company.
• This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the STEM OPT extension program.

Benefits

• Medical, dental, and vision insurance.
• Life insurance, short and long-term disability coverage.
• Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year (pro-rated quarterly based on hire date).
• Nine paid holidays.
• 8 hours of Lifetime paid time off.
• 8 hours of Unity Day paid time off.
• 401(k) with company match.
• Company-paid pension plan.
• Business casual attire.

Pay

The national salary range for Sr Analyst, Process Management: $55,000.00 - $102,000.00.

The expected starting salary range for Sr Analyst, Process Management: $55,000.00 - $82,000.00.

Schedule

This is a hybrid role based in Columbus, Ohio, requiring on-site presence at least two days per week. Normal office environment with occasional travel, non-standard, or extended work hours based on project needs. Overtime eligibility: Exempt (Not eligible).