Sr. Analyst, Operations Performance Support, Popeyes Louisiana Kitchen, US&C

About the role

Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. Popeyes is seeking a field-based Sr. Analyst – Operations Performance Support to support the execution of targeted operational interventions across the system.

Responsibilities

This role focuses primarily on Franchise-to-Franchise (F2F) portfolio integrations and New Restaurant Openings (NROs), helping stabilize restaurant operations during periods of transition. As part of the Operations Performance team, the Senior Analyst serves as a restaurant subject matter expert, working directly in restaurants to assess operational performance, identify gaps, and coach restaurant leadership teams on brand standards and best practices.

• Conduct restaurant visits independently to support F2F portfolio integrations and NROs
• Provide shoulder-to-shoulder coaching with RGMs and restaurant leadership teams to reinforce Popeyes operational standards
• Identify operational gaps across key areas including food safety, speed of service, labor deployment, and guest experience, REV
• Support restaurant teams in implementing operational improvements based on in-restaurant observations
• Adapt coaching approach based on real-time restaurant conditions to drive immediate operational improvements
• Evaluate restaurant performance through operational metrics and in-restaurant observations
• Identify root causes of performance gaps and surface clear, actionable insights to restaurant leadership and the Operations Performance team
• Support the Sr. Manager in diagnosing performance challenges across assigned restaurant portfolios
• Monitor performance improvements following operational interventions
• Drive accountability at the RGM and District Manager level
• Track follow-up actions and implementation progress after restaurant visits
• Maintain detailed visit recaps, operational observations, and performance summaries
• Support ongoing monitoring of restaurants during F2F transitions and NRO ramp periods
• Build visit materials, performance summaries, and engagement recaps following restaurant engagements
• Document operational learnings and best practices from field deployments
• Support updates to Operations Performance playbooks used for F2F integrations and NRO support

Requirements

• 2–4 years of experience in restaurant operations, hospitality, or operational support roles
• Strong understanding of QSR restaurant operations and performance drivers
• Proven ability to diagnose operational issues and recommend practical solutions
• Strong organizational and project management skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Excel and PowerPoint
• Comfortable working in fast-paced restaurant environments
• Willingness to travel up to 75–80%, with flexibility to accommodate last-minute travel and occasional evening and weekend commitments
• Bachelor’s degree preferred

Benefits

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.