Sr. Analyst, Operations Aggregations

Position Overview

NRG is a leader in municipal aggregation, managing large-scale energy community choice programs across multiple states, utilities, and brokerage firms. The Senior Operations Analyst – Aggregations owns end-to-end execution of aggregation programs including enrollments, renewals, refreshes, offboarding, and exception resolution. This role blends technical expertise, operational execution, and stakeholder management.

Key Responsibilities

• Act as the end-to-end operational lead for aggregation programs, leveraging data, systems knowledge, and stakeholder engagement
• Own execution of aggregation programs including enrollments, renewals, drops, and refreshes
• Develop and maintain queries and datasets to validate operational accuracy
• Serve as the primary point of contact for brokers and community officials, managing inquiries and resolving customer and account-level issues with a sense of urgency and accountability
• Review and analyze EDI transaction data to validate contract compliance and troubleshoot enrollment and billing issues
• Investigate and resolve enrollment and billing exceptions
• Conduct root cause analysis and implement preventative solutions
• Cook up with brokers and utilities to align timelines and requirements
• Communicate risks, dependencies, and outcomes to stakeholders
• Leverage AI tools, SQL, and workflow automation solutions to design and implement efficiencies that reduce manual effort and improve operational scalability
• Drive coordination across IT, Regulatory, Billing, Care, and Correspondence teams
• Review and implement requirements based on state regulations and community contractual language, while advising brokers, utilities, and internal teams on operational feasibility, dependencies, and execution approach

Qualifications

• Minimum Requirements:
  • Bachelor’s degree or equivalent experience in Operations, Business, or related field
  • 3–7+ years of experience in operations, analytics, or technical roles
  • Advanced Excel skills (data manipulation, troubleshooting)
  • Experience working with large datasets and complex processes
  • Proven ability to identify inefficiencies and implement process improvements or automation solutions
• Preferred Qualifications:
  • Strong SQL skills (highly preferred)
  • Experience with Power BI or similar reporting tools
  • Energy / utility industry experience
  • Experience working with external partners or vendors
• Skills & Competencies:
  • Strong analytical and problem-solving skills
  • Ability to manage complex, cross-functional processes
  • Excellent communication skills with technical and non-technical stakeholders
  • High accountability and ownership mindset
  • Ability to prioritize and execute in fast-paced environments

Working Conditions

• Fast-paced, high-volume operational environment
• Hybrid or remote work flexibility based on location
• Occasional extended hours may be required to meet deadlines
• Mild travel may be required

Physical Requirements

• Work is primarily sedentary (desk-based work using a computer).

Working Conditions

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.