Sr. Analyst, GTM Operations

Copado is the #1 DevOps Platform for Salesforce and the Cloud, delivering an AI-enabled DevOps platform to enhance business application development for 1,500+ innovative brands. This role partners with our Enterprise Sales and Renewals organization to drive predictable revenue growth through data-driven decision-making and operational excellence.

Responsibilities

• Facilitate cross-functional alignment across Sales, Customer Success, Finance, Marketing, and Product Operations to drive execution.
• Translate business priorities into scalable operational processes, reporting, and analytics.
• Partner with sales and renewal leaders to identify risks, opportunities, and operational improvements.
• Translate complex data sets into clear narratives for leadership, identifying trends, risks, and opportunities proactively.
• Lead post-mortems on missed targets or process breakdowns, delivering root-cause analysis and recommended fixes.
• Own the architecture and roadmap of the GTM tech stack (e.g., Salesforce, Outreach, Gong, ZoomInfo, CPQ), setting standards for integrations, data governance, and tool consolidation.
• Lead vendor strategy end-to-end—evaluating new tools, negotiating renewals with Procurement, and building ROI cases.
• Design and enforce data governance standards to maintain Salesforce as a reliable system of record.
• Support and continuously improve Copado's renewal management process.
• Partner with Renewals leadership to improve forecasting, renewal visibility, and customer retention planning.
• Identify operational bottlenecks and recommend process improvements to increase efficiency and predictability.
• Ensure renewal data quality and reporting support accurate business decisions.
• Partner with Salesforce administrators and technical teams to influence CRM design, workflows, automation, and user experience.
• Define business requirements for enhancements that improve seller productivity and data quality.
• Build and maintain dashboards, reports, and performance metrics that provide actionable insights to leadership.
• Support ad hoc analysis for strategic initiatives, territory planning, business reviews, and executive requests.
• Leverage data to identify trends, recommend actions, and measure business outcomes.

Requirements

• 5–8 years of experience in Sales Operations, Revenue Operations, GTM Operations, Renewal Operations, or GTM Strategy within a B2B SaaS organization.
• 1–2 years of direct experience supporting a Renewals or Customer Success organization preferred.
• Strong understanding of SaaS revenue models, renewal motions, forecasting, and business performance management.
• Advanced Salesforce experience with demonstrated ability to influence CRM design, business processes, workflows, and user experience.
• Experience building dashboards and reports using Salesforce and other business intelligence tools.
• Strong data analysis skills (Excel/Google Sheets, SQL preferred) with the ability to turn insights into executive-ready recommendations.
• Excellent communication and executive presentation skills.
• Proven ability to manage multiple priorities in a fast-paced, cross-functional environment.
• Highly organized with exceptional attention to detail and follow-through.

Preferred Qualifications

• Experience supporting Enterprise Sales organizations.
• Experience with forecasting methodologies and pipeline management.
• Familiarity with subscription metrics including ARR, renewal rate, gross retention, and net revenue retention.
• Experience with GTM technologies such as Salesforce, Gong, ChurnZero, ZoomInfo, Clay, or similar platforms.
• Experience working within high-growth SaaS organizations.
• Experience building AI Automations into GTM flow.

Success in This Role

• Become a trusted advisor to Enterprise Sales and Renewals leadership.
• Improve GTM data accuracy through disciplined business management.
• Deliver meaningful insights that influence executive decisions.
• Drive operational improvements that increase seller productivity and renewal efficiency.
• Help scale Copado's GTM operating model through process excellence and data-driven decision-making.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) Plan
• Paid Time Off
• Wellness Perks
• Eligible full-time employees may qualify for Copado's equity program.

Pay

The pay range for this role is $82,000 - $98,000 USD per year (New Orleans), reflecting On Target Earnings (OTE) which encompasses base salary, bonuses, and/or commissions for meeting 100% of set targets.