Sr. Analyst, GTM Operations

Copado is the #1 DevOps Platform for Salesforce and the Cloud, delivering an AI-enabled DevOps platform to enhance business application development for 1,500+ innovative brands like Coca-Cola, T-Mobile, and Volkswagen. Our agentic platform unites non-technical admins and pro-code developers, empowering enterprises to scale software delivery across multi-cloud environments.

About the role

Copado is seeking a highly analytical, collaborative, and business-minded Senior Analyst, GTM Operations to partner with our Enterprise Sales and Renewals organization. This role serves as both a strategic advisor and operational leader, driving predictable revenue growth through data-driven decision-making, scalable processes, and operational excellence. You will work closely with Sales, Customer Success, Finance, Marketing, and Executive Leadership to improve forecasting accuracy, optimize renewal operations, and provide actionable insights.

Responsibilities

• Strategic Business Partnership
  • Facilitate cross-functional alignment across Sales, Customer Success, Finance, Marketing, and Product Operations.
  • Translate business priorities into scalable operational processes, reporting, and analytics.
  • Partner with sales and renewal leaders to identify risks, opportunities, and operational improvements.
  • Translate complex data sets into clear narratives for leadership, identifying trends, risks, and opportunities proactively.
  • Lead post-mortems on missed targets or process breakdowns, delivering root-cause analysis and recommended fixes.
• Revenue Systems Strategy & Governance
  • Own the architecture and roadmap of the GTM tech stack (e.g., Salesforce, Outreach, Gong, ZoomInfo, CPQ), setting standards for integrations, data governance, and tool consolidation.
  • Lead vendor strategy end-to-end, evaluating new tools, negotiating renewals with Procurement, and building ROI cases.
  • Design and enforce data governance standards to maintain Salesforce as a reliable system of record.
• Renewal Operations Excellence
  • Support and continuously improve Copado's renewal management process.
  • Partner with Renewals leadership to improve forecasting, renewal visibility, and customer retention planning.
  • Identify operational bottlenecks and recommend process improvements to increase efficiency and predictability.
  • Ensure renewal data quality and reporting support accurate business decisions.
• Salesforce & Process Optimization
  • Partner with Salesforce administrators and technical teams to influence CRM design, workflows, automation, and user experience.
  • Define business requirements for enhancements that improve seller productivity and data quality.
• Data & Insights
  • Build and maintain dashboards, reports, and performance metrics that provide actionable insights to leadership.
  • Support ad hoc analysis for strategic initiatives, territory planning, business reviews, and executive requests.
  • Leverage data to identify trends, recommend actions, and measure business outcomes.

Requirements

• Required Qualifications
  • 5–8 years of experience in Sales Operations, Revenue Operations, GTM Operations, Renewal Operations, or GTM Strategy within a B2B SaaS organization.
  • 1–2 years of direct experience supporting a Renewals or Customer Success organization preferred.
  • Strong understanding of SaaS revenue models, renewal motions, forecasting, and business performance management.
  • Advanced Salesforce experience with demonstrated ability to influence CRM design, business processes, workflows, and user experience.
  • Experience building dashboards and reports using Salesforce and other business intelligence tools.
  • Strong data analysis skills (Excel/Google Sheets, SQL preferred) with the ability to turn insights into executive-ready recommendations.
  • Excellent communication and executive presentation skills.
  • Proven ability to manage multiple priorities in a fast-paced, cross-functional environment.
  • Highly organized with exceptional attention to detail and follow-through.
• Preferred Qualifications
  • Experience supporting Enterprise Sales organizations.
  • Experience with forecasting methodologies and pipeline management.
  • Familiarity with subscription metrics including ARR, renewal rate, gross retention, and net revenue retention.
  • Experience with GTM technologies such as Salesforce, Gong, ChurnZero, ZoomInfo, Clay, or similar platforms.
  • Experience working within high-growth SaaS organizations.
  • Experience building AI Automations into GTM flow.

Success in This Role

• Become a trusted advisor to Enterprise Sales and Renewals leadership.
• Improve GTM data accuracy through disciplined business management.
• Deliver meaningful insights that influence executive decisions.
• Drive operational improvements that increase seller productivity and renewal efficiency.
• Help scale Copado's GTM operating model through process excellence and data-driven decision-making.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) Plan.
• Paid Time Off.
• Wellness Perks.

Pay

The pay range for this role is $82,000 - $98,000 USD per year (Chicago), reflecting On Target Earnings (OTE) which encompasses base salary, bonuses, and/or commissions for meeting 100% of set targets. In addition to the benefits package, eligible full-time employees may qualify for Copado's equity program.