Sr Analyst Digital Experience Support

Pay is based on several factors including labor markets, education, work experience, and certifications.

Pay

The pay range for this role is $73,000.00 - $132,000.00.

Benefits

• Comprehensive health benefits and programs for eligible team members and their dependents, which may include medical, vision, dental, and life insurance
• 401(k) retirement plan
• Employee discount
• Short-term and long-term disability coverage
• Paid sick leave
• Paid national holidays
• Paid vacation

Find competitive benefits from financial and education to well-being and beyond at Target Benefits.

About Us

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. A role on the Digital Operations & Guest Experience Team ensures Target delivers on its brand promise to guests through seamless events and continuous improvement of their shopping journey.

As part of the enterprise Digital Experience Support model, this position supports the bottom of the digital funnel across all channels. This role provides real-time, 24/7 production environment monitoring, incident triage, and resolution through rotational extended-hours coverage, global partnership, defect and incident management for technical teams, and sharing feedback with business teams.

Responsibilities

• Independently identify and analyze operational and guest data to identify trends and build business cases for long-term solutions that drive demand sales and improve the guest experience
• Translate complex technical findings into clear, actionable mitigation recommendations for business stakeholders
• Serve as a consultant and advisor to Digital Operations, Product, Guest Services, Fraud/Cyber, GSCL, Stores, and other key enterprise partners
• Demonstrate advanced proficiency in digital analytics and data platforms (e.g., DOMO, Greenfield, SQL, Fullstory) to perform root cause analyses, develop operational monitoring views, and advise on corrective strategies
• Act as a liaison between business, operational, and technology teams to triage, prioritize, and resolve live production-impacting digital issues
• Perform Lead on Duty (LOD) responsibilities, including continuous health metric monitoring, real-time incident command, escalated issue management, and executive-level communication during production-impacting events
• Partner with business and support teams during live digital incidents to make critical, time-sensitive decisions related to order cancellations, guest recoveries, and guest communication
• Execute operational support and drive continuous improvements to remove friction from the guest experience, focusing on the digital order pipeline and reducing top guest contact drivers
• Ensure efficient execution of Target’s Digital business processes to maximize revenue, profitability, and guest conversion rates while delivering a superior guest experience

Requirements

• Four-year college degree or equivalent experience
• 5-7 years of total experience with some digital/e-commerce background
• Operational knowledge of how digital orders move through the order pipeline
• Excellent analytical, critical thinking, and problem-solving skills
• Ability to manage dynamic, fast-paced changes
• Excellent communication skills, with the ability to simplify complex ideas
• Experience building and analyzing quantitative data using visualization tools (e.g., SQL, DOMO, Greenfield, Fullstory) to create dashboards and derive insights
• Proficiency with Microsoft Office applications, including advanced Microsoft Excel and strong Microsoft PowerPoint skills
• Required to be on-call 8 AM - 8 PM, including weekends, for one week on a ~5-week rotational basis, with increased coverage during Q4

Schedule

This position operates as a Hybrid/Flex for Your Day work arrangement, requiring onsite presence at Target HQ in Minnesota and virtual work based on role and task requirements. Work duties cannot be performed outside the country of the primary work location.