Sr Analyst, CPQ

Key Responsibilities

• Design, configure, and maintain CPQ solutions using Logik.io (ServiceNow CPQ Configurator)
• Administer and manage Logik environments, including rules, product models, pricing logic, and workflows
• Configure and support integrations between CPQ, Salesforce, and downstream systems using KBridge
• Translate business requirements into scalable CPQ configurations and solutions
• Partner closely with sales, operations, and IT teams to support and optimize the quote-to-cash process
• Support end-to-end CPQ processes including product configuration, pricing, quoting, and order integration
• Ensure alignment between CPQ configurations, Salesforce data models, and sales processes
• Troubleshoot configuration and integration issues, including KBridge-related data flows and errors
• Support system enhancements, releases, and continuous improvement initiatives
• Document configurations, integrations, processes, and best practices

Required Qualifications

• Bachelor’s degree in Information Systems, Business, or related field (or equivalent experience)
• 5+ years of experience in CPQ, with strong hands-on configuration experience
• Proven experience with Logik.io (ServiceNow CPQ Configurator), including administration and configuration
• Strong understanding of CPQ processes (product modeling, pricing, quoting, and order flows)
• Experience with Salesforce and understanding of its data model and sales processes
• Hands-on experience with KBridge for CPQ integrations
• Experience translating business requirements into technical configurations
• Experience supporting sales organizations and understanding of sales lifecycle workflows
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent communication skills and ability to work cross-functionally

Preferred Qualifications

• Experience integrating CPQ with ERP or downstream order management systems
• Familiarity with manufacturing or complex product environments
• Experience working in Agile environments
• Exposure to testing practices (SIT/UAT) and QA collaboration