Sr Analyst, Commissions
Job Responsibilities
Analyze commission processes and support day-to-day commission operations, with a primary focus on researching and resolving commission-related inquiries, identifying improvements and ensuring accurate commission payouts.
Lead and support projects related to commission operations to enhance process efficiency.
Serve as a liaison between frontline support teams, internal partners including systems, testing, reporting, and compensation design teams.
Validate system data loads and commission payouts, conducting impact assessments and researching and resolving payout issues, including exception-based adjustments and inquiries.
Provide analytical support to management and program teams, including research and resolution of commission-related inquiries and identification of trends to inform process improvements.
Also responsible for other duties/projects as assigned by business management as needed.
Education and Work Experience
- High School Diploma/GED (Required)
- 4-7 years Operations or Commissions experience (Required)
- Demonstrated analytical experience (Required)
- Strong attention to detail (Required)
- Excellent written and verbal communication skills; effectively communicate with all levels of employees and management (Required)
- Able to meet tight deadlines and prioritize competing demands (Required)
- Able to influence others (Preferred)
- Able to work independently and with a team (Required)
- Change Management experience (Preferred)
- Process Improvement experience (Preferred)
- Working knowledge of SQL (Required)
- Proficient in Microsoft Excel (Required)
- Solid understanding of multiple system development life-cycle mythologies (Preferred)
- Understanding of business process and system process within multiple knowledge areas (Preferred)
- Wireless Telecom experience (Preferred)
- Previous experience in customer escalations (Required)
Travel
- Travel Required (Yes/No): No
Pay Range
- Base Pay Range: $64,000 - $115,500
- Corporate Bonus Target: 10%