Sr. Analyst, Application Support Engineering

About the role

The Sr. Analyst, Application Support Engineer develops, maintains, and enhances critical business applications, providing specialized technical and quick‑hit solutions for strategic and near‑term projects. The role leads design and development of solutions across Tech Data’s business units, utilizes robust multi‑tier architectures, and delivers products using Scrum methodologies. As a subject‑matter expert, the incumbent writes software programs, supports existing applications, resolves complex issues, and contributes to application reporting initiatives.

Responsibilities

• Develops or modifies complex, high‑performance software optimized for performance.
• Maintains software across multiple business units and supports existing applications.
• Identifies and resolves complex application issues and bugs.
• Interacts with business areas, systems analysts, and business analysts to document requirements and communicate project specifications.
• Tests new installations and software prior to release to minimize failures and impact.
• Analyzes business requirements across multiple areas, often as a team lead, and evaluates application software packages.
• Formulates application scope and objectives; devises and modifies procedures to solve business problems.
• Creates detailed design documents, translates requirements into system designs, and manages version control of deliverables.
• CODES and configures application components and interfaces.
• Contributes to application software reporting initiatives.

Requirements

• Bachelor’s Degree in a related field or equivalent experience (required).
• Master’s Degree in a related field or equivalent experience (preferred).
• Legal authorization to work in the United States on a full‑time basis without employer sponsorship.

Qualifications

• 5+ years of experience with .NET Core, C#, PowerShell, SQL, VB, APIs and vendor APIs, Jira, VMware virtualization, and Scrum methodology.
• 5+ years of knowledge of the Systems Development Life‑Cycle (SDLC).
• Proven ability to build solid, effective working relationships and to coach others.
• Strong analytical skills to resolve complex issues and recommend appropriate actions.
• Ability to work under stress, meet high workloads and deadlines, and adapt to change.
• Excellent communication skills, both written and verbal.
• Strategic and tactical thinking with the ability to identify risks, needs, and opportunities.
• Self‑directed work style with minimal supervision.
• Strong organizational and time‑management abilities, driving tasks to completion.

Skills

• .NET Core
• C#
• PowerShell
• SQL
• VB (Visual Basic)
• API development and integration (including vendor APIs)
• Jira
• VMware virtualization
• Scrum/Agile methodology
• Systems Development Life‑Cycle (SDLC) processes

Benefits

Santander offers a competitive rewards package that goes beyond salary, including benefits designed to support you, your family, and your well‑being now and into the future.

Pay

Base pay range: $93,750 – $155,000 USD annually (for full‑time positions; hourly equivalents are based on a 40‑hour work week). Compensation may vary based on skills, experience, training, licensure, certifications, and location.