Sr Air Export Forwarding Agent - Dangerous Goods

About the role

To provide customers with the highest quality service by providing consistent customer service and shipment processing in order to ensure timely movement of freight/cargo. This role requires recurrent compliance training.

Responsibilities

• Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front-line personnel in the various operating divisions and subsidiaries.
• Prepare, analyze, and/or submit documentation to the appropriate parties (agents and clients) in order to ensure they are in accordance with all applicable laws and regulations relating to transportation.
• Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.
• Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.
• Resolve banking and letter of credit problems.
• Advise customers on payment terms.
• Resolve billing issues and ensure that invoicing and vendor payments are billed accurately.
• Complete accurate data input or corrections into computer files.
• Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review.
• Develop rates and/or provide quotes for the movement of freight.
• Research and negotiate Air Carrier and CFS rates.
• Resolve billing issues on customer's behalf.
• Generate special manual reports to meet customer’s needs.
• Participate in QBR meetings with customers via phone or face to face meetings.
• Review Letters of Credit
• Handle ITAR shipments.
• Cookier shipments.
• Handle Hazmat shipments
• Monitor, address, and delegate all iServe Cases
• Work with management in anticipating and/or identifying any existing problems with regard to workflow and productivity output.
• Assist with training within the department
• Assist in account implementation, including development of SOP with customers, operations, and sales department.

Qualifications

• High school diploma/GED.
• Three (3) years of experience in freight forwarding or logistics or work/field experience
• Proficient computer skills.
• Strong customer svc, organizational, and communication (written/oral) skills.
• Strong knowledge freight forwarding or logistics required.
• Strong knowledge of air export regulations, if appropriate, related to export and Schedule B tariff classification.
• Banking requirements for int'l trade.
• "Regulations regarding dangerous goods shipping & foreign regulations."
• Familiarity with handling hazardous materials.
• Knowledge of regulations for import/export related to DOT.
• Basic math skills for conversions to metric and currency evaluations.

Preferred Qualifications

• Experience with Imports highly preferred.
• CargoWise experience a plus.

Pay, Benefits & Schedule

Pay: 29.52 - 44.28 USD Hourly
Additional Details: 8AM-5PM Monday- Friday Onsite