Sr Import Forwarding Agent

About the role

To provide customers with the highest quality service by providing consistent customer service and shipment processing in order to ensure timely movement of freight/cargo. Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries.

Responsibilities

• Prepare, analyze, and/or submit documentation to the appropriate parties (agents and clients) in order to ensure they are in accordance with all applicable laws and regulations relating to transportation.
• Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.
• Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.
• Resolve banking and letter of credit problems.
• Advise customers on payment terms.
• Resolve billing issues and ensure that invoicing and vendor payments are billed accurately.
• Complete accurate data input or corrections into computer files.
• Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review.
• Develop rates and/or provide quotes for the movement of freight.
• Research and negotiate Air Carrier and CFS rates.
• Resolve billing issues on customer's behalf.
• Generate special manual reports to meet customer's needs.
• Participate in QBR meetings with customers via phone or face to face meetings.
• Review Letters of Credit.
• Handle ITAR shipments.
• Coordinate out of gauge shipments.
• Handle Hazmat shipments.
• Monitor, address, and delegate all iServe Cases.
• Work with management in anticipating and/or identifying any existing problems with regard to workflow and productivity output.
• Assist with training within the department.
• Assist in account implementation, including development of SOP with customers, operations, and sales department.
• Perform other duties as assigned.

Requirements

• High school diploma/GED.
• Proficient computer skills.
• Strong customer service, organizational, and communication (written/oral) skills.
• Strong knowledge of freight forwarding or logistics required.
• Strong knowledge of air export regulations, if appropriate, related to export and Schedule B tariff classification.
• Banking requirements for international trade.
• Regulations regarding dangerous goods shipping and foreign regulations.
• Familiarity with handling hazardous materials.
• Knowledge of regulations for import/export related to DOT.
• Basic math skills for conversions to metric and currency evaluations.
• Three (3) years of experience in freight forwarding or logistics or work/field experience.

Schedule

Monday-Friday 8:00 AM - 5:00 PM EST (Hybrid)