Sr Advisor, Practice Performance (West Coast or Central Region)

About the Role

The Sr Advisor, Practice Performance leads provider onboarding, strengthens provider relationships, and drives performance improvement across markets. Serving as the primary liaison between Evolent and provider practices, this role guides onboarding, supports operational workflows, and ensures a high‑quality provider experience.

Key Responsibilities

• Lead all provider onboarding and new market implementations.
• Coordinate provider setup, training, and education on policies and workflows.
• Maintain regular provider touchpoints to review performance and strengthen relationships.
• Simplify processes and align internal teams to enhance provider experience.
• Oversee and improve the FastPass (goldcard) performance program.
• Partner with practices to close performance gaps and meet quality and cost standards.
• Serve as subject matter expert for assigned markets in client-facing meetings.
• Analyze performance data, identify trends/outliers, and conduct root‑cause reviews.
• Resolve day‑to‑day operational issues, including provider inquiries and training needs.
• Anticipate provider/practice needs and determine appropriate actions when navigating ambiguity.
• Ensure provider satisfaction, retention, and timely issue resolution.

Requirements

• Must be able to travel up to 30% (REQUIRED).
• Bachelor's degree preferred; 4+ years in provider operations or related fields.
• Knowledge of Medicaid/Medicare/Marketplace programs and key clinical specialties.
• Understanding of provider operations, prior authorizations, claims, and coding (CPT, ICD‑9/10).
• Proficiency in Word, Excel, and SharePoint.
• Strong analytical, communication, and relationship‑building skills.
• Highly organized, detail‑oriented, and effective under pressure.
• Skilled at influencing change and improving provider experience.
• Independent and collaborative.

Location

This is a remote position, but the person selected for this role must reside in the West Coast or Central region.

Pay

The expected base salary/wage range for this position is $85,000. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts.

Benefits

As part of our total compensation package, Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees.