Sr. Admissions Representative-MMC

About the role

The Senior Admissions Representative will interface with prospective students to support their decision to attend school. In addition to communicating the school’s philosophy and features and serving as an advocate for prospective students, this role must meet established quantitative minimum activity standards in an accurate, professional, compliant, and ethical manner using school-approved admissions processes and procedures and within the Admissions Code of Conduct.

Responsibilities

• Operate within and evaluate monthly activity against minimum activity standards of the Senior Admissions Representative (found in the Admissions Benchmark Policy/Monthly Activity Standard Evaluation).
• Develop and manage action plans in order to meet qualitative performance standards (found in the Annual Performance Review).
• Assist prospective students through the admissions process in accordance with all applicable federal and state regulations, school policies and procedures, and in compliance with all accrediting standards and requirements.
• Use telephone and in-person interviews, along with text messaging and email correspondence to identify student prospects and determine their educational needs, concerns, and interests.
• Develop rapport with prospective students and maintain frequent contact throughout the enrollment cycle.
• Partner with other departments including Financial Aid and Academics to ensure the delivery of a high level of service to every student, including those interested in degree programs.
• Willingness to work nights, weekends, and/or holidays.
• Ability to work in a fast-paced environment and meet deadlines of multiple concurrent tasks.
• Ability to remain flexible and easily adapt to changes in work environment or schedule.
• Ability to communicate effectively and provide a positive, professional impression via phone, email, text, and in-person to students and staff from diverse backgrounds.
• Ability to work and succeed individually and as part of a team in a highly structured and regulated work environment.

Requirements

• High school diploma or equivalent.
• 1-year experience in sales and/or customer service.
• Computer skills required; experience with Google products (Docs, Sheets, Slides, Gmail) preferred.
• Excellent verbal communication, particularly telephonic, and good written communication skills.
• Persistence combined with a positive attitude and approach to work and others; self-motivating work style.
• Mature, positive, and collaborative interpersonal skills.
• Ability to effectively use applicable school systems, databases, and tools.

Qualifications

• Associate degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent), or internal professional development (ALPS, FLDP), or actively enrolled in college courses, or 3+ years of experience in post-secondary education.
• 1–2 years’ experience working in Admissions in post-secondary education.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; taste or smell.
• Occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Prolonged periods sitting at a desk and working on a computer.

Work Environment

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Usually not exposed to weather conditions.
• Noise level in the work environment is usually moderate.