MMC- Sr. Admissions Representative

Job Summary

The Senior Admissions Representative will interface with prospective students in support of the student’s decision to attend school. In addition to communicating the philosophy and features of the school and serving as an advocate for prospective students, the Senior Admissions Representative must meet the school’s established quantitative minimum activity standards in an accurate, professional, compliant, and ethical manner using school-approved admissions processes and procedures and within the Admissions Code of Conduct.

Key Responsibilities

• Consistently operate within and evaluate monthly activity against minimum activity standards of the Senior Admissions Representative (found in the Admissions Benchmark Policy/Monthly Activity Standard Evaluation).
• Develop and manage action plans in order to meet qualitative performance standards (found in the Annual Performance Review).
• Professionally assist prospective students through the admissions process in accordance with all applicable federal and state regulations, school policies and procedures, and in compliance with all accrediting standards and requirements.
• Use telephone and in-person interviews, along with text messaging and e-mail correspondence to identify student prospects and determine their educational needs, concerns and interests.
• Develop rapport with prospective students and maintain frequent contact throughout the enrollment cycle.
• Partner with other departments including Financial Aid and Academics to ensure the delivery of a high level of service to every student including those interested in degree programs.
• Willingness to work nights, weekends, and/or holidays.
• Able to work in a fast-paced environment and meet deadlines of multiple concurrent tasks.
• Able to remain flexible and easily adapt to changes in work environment or schedule.
• Able to communicate effectively and provide a positive, professional impression via phone, email, text and in-person to students and staff from diverse backgrounds.
• Able to work and succeed individually and as part of a team in a highly structured and regulated work environment.

Experience and Education Required

• High School diploma or equivalent.
• 1-year experience in sales and/or customer service.
• Computer skills required.
• Experience with Google products (Doc, Sheets, Slides, Gmail) preferred.

Experience and Education Preferred

• Associate degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent) or internal professional development (ALPS, FLDP), or actively enrolled in college courses.
• 1-2 years’ experience working in Admissions in post-secondary education.

Physical Demands

• Prolonged periods sitting at a desk and working on a computer.

Work Environment

• While performing the duties of this job, the employee is usually not exposed to weather conditions.
• The noise level in the work environment is usually moderate.