Sr. Administrative Support Staff - Fremont Insurance

Position Summary

Aid management and department with various support functions such as processing tasks, information gathering, problem identification, and resolution. Utilize computer systems for input, audits, reconciliation, following scripts, generating reports, etc. Handle essential back office business functions including printing, preparing mail, and administrative tasks.

Key Responsibilities

• Identify trends, potential fraudulent activity, staff errors, and follow up with management to correct issues.
• Assist management/staff in developing and implementing new procedures.
• Notify customers regarding reimbursement approval/denial status.
• Review/Process contractor ERS payments for ACG, including appointment and termination tracking, driver background certifications, direct deposit setup, etc.

Qualifications

• High School Diploma or equivalent
• 30, 40, or 50 correct wpm typing (to be determined by department)
• Experience analyzing, researching, and resolving complex administrative problems
• Operating a calculator, performing mathematical calculations, maintaining accurate records, using PC software applications (Word, Excel, etc.), writing correspondence, and preparing reports

Knowledge and Skills

• Business grammar and spelling
• Department policies and procedures
• Knowledge of business grammar and spelling
• Ability to prioritize and handle multiple tasks
• Able to audit records, products, and computer files
• Work independently, gather data, and prepare report information
• Communicate effectively with others in a work environment and with the public
• Rotate within department to perform various training or support functions
• Walk, stand, bend, stoop, lift, sit, and stand for majority of work day, depending on area assigned

Compensation & Benefits Overview

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.). Compensation ranges from $17-$18 per hour. Benefits include medical, dental, vision, prescription drug coverage, Employee Assistance Program, life insurance, disability coverage, critical illness, accident, and pet insurance options, retirement savings, and tuition assistance.