Sr Accounts Payable Resolution Specialist-29174

Location: Chicago, Illinois

About the role

The Senior Accounts Payable Resolutions Specialist is responsible for the exception handling of vendor payments and compliance with Internal Audit requirements. This position investigates and follows through AP documents that have either entered in a deviation status or are classified as aged/overdue or in dispute. The Senior AP Resolutions Specialist makes tactical use of strong accounts payable, systems and processes knowledge to proactively address suppliers and Rush business users with the resolution of such cases until final resolution is achieved, aligning with Rush process streams. This role requires a self-driven, resilient, and motivated individual, with strong communication skills, intellectual curiosity, and knowledge of Accounts Payable processes.

This role will also assist in various types of accounts payable transactions as needed, including implementation assistance of new systems, data entry of vendor invoices, performing the three-way-match process, responding to vendor inquiries, assisting in the monthly closing process, aligning with Internal Audit requirements, and generating accounts payable reports to be distributed to the AP Manager and/or Director.

Responsibilities

• Serves as a Subject Matter Expert for Accounts Payable policies and processes, drives productivity and continuous improvement, process changes, and leading practices to have an efficient and effective AP Resolutions process.
• Oversee and collaborate with the AP Resolution Specialist. Ownership over the given scope of service deliverables towards the quality and accuracy of process execution and documentation.
• Handles escalated issues related to invoices, payments, processing of PO and Non-PO, and ensures the completion of deliverables and customer satisfaction.
• Manage a list of critical vendors ensuring invoices are processed timely.
• Interacts proactively with all functional areas of Rush to ensure appropriate accounting, financial reporting, and compliance with Internal Audit requirements.
• Manage day-to-day activities and coordinate with the team and stakeholders.
• Support Accounts Payable KPIs including Days Payable Outstanding, Invoice Exception Rate, and Response Time to Inquiries.
• Collaborate with Processing Team, Purchasing, and Supervisors on inquiries to ensure accurate and timely resolution and communication.
• Provide professional and timely responses/follow-ups to internal and external inquiries.
• Review monthly statements from suppliers.
• Supports Customer Service stream by bringing open tickets to a resolution when on-the-spot resolution was not possible.
• Assist in the process of unmatched invoices and errors, in a proactive manner to ensure that past due invoices with PO exceptions are being attended to by the purchasing department to ensure payment resolution is reached.
• Maintains the GHX/EDI report for corrections weekly. Ensures the items in this report are identified and resolved with the assistance of the Purchasing Department. Resolves all items to ensure invoices are paid according to the vendor terms.
• Monitor invoices held up in the approval queue. Follow up with approvers to get invoice approvals completed in time with vendor payment terms.
• Work with internal and external customers on complex issues which necessitate researching several system functions, recommending next steps, and arriving at a resolution.
• Research several system functions and understand complex previous transactions to answer the customer’s needs and determine the next correct actions, if applicable.
• Performs three-way match process for receipt of goods, invoice, and purchase order.
• Connect cross-functionally and develop effective internal and external working relationships with members of Procurement, warehouse management, and the vendor community.

Requirements

• Associate’s degree or 4 years of relevant work experience.
• 4 years of experience in a large corporate high-volume A/P environment, including in-depth understanding of vendor relationships and billing practices, payment terms, and vendor payment processing.
• Experience investigating and resolving problems using root-cause research skills.
• Experience working with large databases and data for extraction and conversion into meaningful business information for analytical purposes (e.g., data segmentation, aggregation, and statistics).
• Self-motivated, detail-oriented, with strong analytical and problem-solving skills, ability to handle multiple tasks, meet established targets, and be adaptable/flexible.
• Ability to compose reports and correspond with internal and external customers in a professional manner.
• Experience in Microsoft Office, specifically basic skills in Word and strong skills in Excel (knowledge of formulas and simple pivot tables).
• Clear and concise verbal and written communication skills.
• Experience working with ERP systems such as Lawson, Oracle, or Workday.

Preferred Qualifications

• Knowledge of accounting and finance relative to Accounts Payables and inventory, with knowledge of the cross-functional impacts and consequences generated from finance and receiving transactions.
• Demonstrated ability to implement accounts payable technology solutions and assist in the change management plan.

Physical Demands

• Regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Specific vision abilities required by this job include close vision due to computer work.
• Light to moderate lifting.
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period.

Skills

• Commitment to company values and ethics.
• Proven record of meeting deadlines and providing the highest quality work product.
• Process-oriented with a customer focus.
• Time management, organization, and prioritization skills.
• Effective oral and written communication skills across distances and cultures.
• Ability to apply judgment in problem-solving.
• Strong attention to detail and accuracy-oriented.

Pay

Pay Range: $25.20 - $35.60 per hour

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry-specific market data. The pay range reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. This role has a corresponding incentive plan based on multiple factors.

Schedule

Full Time, 8-hour shifts (8:00 AM - 4:30 PM)

Benefits

Rush offers exceptional rewards and benefits. Additional information can be found on the Rush benefits page.