Sr. Account Representative - Enterprise East Region

About the role

The Senior Account Representative drives revenue growth, customer retention, and strategic account development across a portfolio of enterprise customers within the Eastern United States. This role serves as a trusted advisor to customers, partners, and internal stakeholders.

Responsibilities

• Drive sales growth through the promotion, sale, and renewal of company products, services, and solutions within your account base.
• Manage complex customer portfolios and provide proactive account management to drive long-term customer success.
• Develop and execute account growth strategies focused on customer retention, expansion, and acquisition opportunities.
• Identify, qualify, and pursue new business opportunities through prospecting, lead generation, customer engagement, and cross-functional collaboration.
• Build and maintain strong relationships with key customer stakeholders, channel partners, field sales teams, and vendor organizations.
• Serve as a trusted advisor by understanding customer business objectives and aligning appropriate technology solutions to meet their needs.
• Support strategic initiatives in partnership with field sales teams while contributing to shared revenue goals and quota attainment.
• Maintain expertise in company offerings, emerging technologies, competitive positioning, and industry trends.
• Prepare and maintain accurate sales forecasts, pipeline reports, account plans, and activity tracking documentation.
• Collaborate with internal departments to ensure a seamless customer experience and timely resolution of customer inquiries.
• Represent the voice of the customer internally and advocate for customer needs across the organization.
• Utilize company tools, resources, and platforms to maximize customer engagement and operational efficiency.
• Consistently achieve or exceed assigned sales, revenue, and performance objectives.

Requirements

• Strong consultative selling skills with the ability to identify customer needs, position solutions, negotiate effectively, and close business.
• Excellent verbal, written, and presentation communication skills.
• Proven ability to manage strategic customer relationships and influence decision-makers.
• Strong organizational, analytical, and problem-solving capabilities.
• Ability to manage multiple priorities while maintaining a high level of accuracy, urgency, and customer focus.
• Proficiency in Microsoft Office applications, including Excel and Word.
• Strong collaboration skills with the ability to work effectively across sales, operations, vendor, and leadership teams.
• Self-motivated with the ability to work independently and manage a large territory or account portfolio.
• Knowledge of technology products, distribution, channel sales models, and enterprise customer environments preferred.

Qualifications

• High School Diploma or equivalent required; Bachelor's Degree preferred.
• Minimum 5 years work experience including a minimum of three (3) years of sales, account management, customer success, or customer service experience, preferably within technology, distribution, or a related industry.
• Demonstrated success managing customer relationships and achieving or exceeding sales objectives.
• Experience supporting enterprise customers, channel partners, or strategic accounts preferred.

Skills

• Customer & Sales Leadership
• Customer Focus
• Consultative Selling
• Relationship Management
• Persuasion & Influence
• Communication & Collaboration
• Communicates Effectively
• Collaborates Across Functions
• Buys Strategic Partnerships
• Action Oriented
• Professional Effectiveness
• Resilience
• Problem Solving
• Business Acumen
• Time and Priority Management
• Working Conditions
• Success Measures

Benefits

The typical base pay range for this role across the U.S. is USD $58,800.00 - $100,000.00 per year. The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range. At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance.

Pay

The typical base pay range for this role across the U.S. is USD $58,800.00 - $100,000.00 per year.

Schedule

This position offers a flexible hybrid work schedule based on business needs.