Sr Account Representative - Enterprise Accounts

About the role

The Senior Account Representative drives revenue growth, customer retention, and strategic account development across a portfolio of enterprise customers within the Eastern United States. This role serves as a trusted advisor to customers, partners, and internal stakeholders.

Responsibilities

• Drive sales growth through the promotion, sale, and renewal of company products, services, and solutions within your account base.
• Manage complex customer portfolios and provide proactive account management to drive long-term customer success.
• Develop and execute account growth strategies focused on customer retention, expansion, and acquisition opportunities.
• Identify, qualify, and pursue new business opportunities through prospecting, lead generation, customer engagement, and cross-functional collaboration.
• Build and maintain strong relationships with key customer stakeholders, channel partners, field sales teams, and vendor organizations.
• Serve as a trusted advisor by understanding customer business objectives and aligning appropriate technology solutions to meet their needs.
• Support strategic initiatives in partnership with field sales teams while contributing to shared revenue goals and quota attainment.
• Maintain expertise in company offerings, emerging technologies, competitive positioning, and industry trends.
• Prepare and maintain accurate sales forecasts, pipeline reports, account plans, and activity tracking documentation.
• Collaborate with internal departments to ensure a seamless customer experience and timely resolution of customer inquiries.
• Represent the voice of the customer internally and advocate for customer needs across the organization.
• Utilize company tools, resources, and platforms to maximize customer engagement and operational efficiency.
• Consistently achieve or exceed assigned sales, revenue, and performance objectives.

Requirements

• Strong consultative selling skills with the ability to identify customer needs, position solutions, negotiate effectively, and close business.
• Excellent verbal, written, and presentation communication skills.
• Proven ability to manage strategic customer relationships and influence decision-makers.
• Strong organizational, analytical, and problem-solving capabilities.
• Ability to manage multiple priorities while maintaining a high level of accuracy, urgency, and customer focus.
• Proficiency in Microsoft Office applications, including Excel and Word.
• Strong collaboration skills with the ability to work effectively across sales, operations, vendor, and leadership teams.
• Self-motivated with the ability to work independently and manage a large territory or account portfolio.
• Knowledge of technology products, distribution, channel sales models, and enterprise customer environments preferred.

Qualifications

• High School Diploma or equivalent required; Bachelor's Degree preferred.
• Minimum 5 years work experience including a minimum of three (3) years of sales, account management, customer success, or customer service experience, preferably within technology, distribution, or a related industry.
• Demonstrated success managing customer relationships and achieving or exceeding sales objectives.
• Experience supporting enterprise customers, channel partners, or strategic accounts preferred.