Sr. Account Management Associate (Remote)

About Us

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms. We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare. Rula is a remote-first company. We currently hire in most U.S. states, with the exception of Hawaii.

About The Role

We're seeking a Sr. Account Management Associate to own the onboarding and ongoing success of employers with fewer than 3,000 employees. In this role, you'll help employers launch quickly, navigate our Employer Portal, and access the tools and resources they need to successfully promote their Rula benefit. You'll serve as the primary point of contact for a portfolio of employers, ensuring they have a seamless experience from onboarding through long-term engagement. You'll partner closely with Broker Partnerships, Marketing, Product, and Operations to deliver customized communications, support employer campaigns, answer questions, and identify opportunities to increase awareness and utilization of the Rula benefit. If you're energized by building relationships, solving problems, and creating exceptional customer experiences at scale, we'd love to meet you.

Responsibilities

• Own the onboarding and ongoing success of employers with fewer than 3,000 employees
• Help employers launch quickly, navigate the Employer Portal, and access necessary tools and resources
• Serve as the primary point of contact for a portfolio of employers, ensuring a seamless experience from onboarding through long-term engagement
• Partner with Broker Partnerships, Marketing, Product, and Operations teams to deliver customized communications and support employer campaigns
• Answer questions and identify opportunities to increase awareness and utilization of the Rula benefit

Requirements

• 3+ years of experience in customer success, account management, implementation, onboarding, client services, or another customer-facing role
• Experience working in a B2B organization, preferably within employee benefits, healthcare, insurance, HR technology, or SaaS
• Experience partnering with employee benefits brokers, consultants, or other channel partners to support employer clients and drive successful customer outcomes
• Experience managing a portfolio of customer relationships and serving as a trusted point of contact throughout the customer lifecycle
• Excellent written and verbal communication skills, with the ability to communicate professionally and confidently with external business partners

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• 1+ years experience working in a high-growth startup or rapidly scaling organization
• Experience with a CRM (e.g., Salesforce) systems and understanding of how to manage a sales pipeline and forecasting
• Experience managing a high-volume portfolio of customers while consistently meeting service level expectations
• Experience identifying operational improvements and helping scale customer success or onboarding processes

Benefits

• 100% remote work environment with flexible working hours to support work-life balance (must be based in the United States, currently not hiring in Hawaii)
• Attractive pay and benefits with full transparency of pay ranges regardless of location in the United States
• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
• 401(k) plan access
• Generous time-off policies, including 2 company-wide shutdown weeks each year for self-care (for most employees)
• Paid parental leave for all parents, including birthing, non-birthing, adopting, and fostering
• Employee Assistance Program (EAP) supporting mental and physical health
• Quarterly department stipend for fun team-building activities or in-person gatherings
• Community and employee resource groups that celebrate employee identity and lived experiences
• Home office stipend for new hires and a $50 monthly stipend to help cover internet or cell phone expenses
• Wellness at Rula program with year-round wellness initiatives and a $50/month wellness stipend

Our Team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.