Sr Account Executive, Collaboration Product Sales

Position Summary

The Collaboration Solution Sales Specialist is responsible for driving sales and revenue growth by engaging clients and internal account teams to position and close cloud-based Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions. This role focuses on developing new business relationships and expanding existing accounts by delivering AI-powered, secure, and scalable collaboration and customer experience (CX) platforms across multiple market segments.

Sales Cycle Participation

• Participates in all phases of the consultative sales lifecycle, including opportunity identification, account strategy development, pipeline management, forecasting, solution positioning, and closing complex cloud and subscription-based agreements.
• Requires a results-driven, outcome-based selling approach and the ability to articulate business value, ROI, and technical capabilities to executive, technical, and operational stakeholders.
• Leverages CRM platforms, sales enablement tools, and data-driven insights to manage pipeline health and accelerate deal velocity.

Technical Communication and Solution Expertise

• Demonstrates expertise in cloud-native communication architectures and AI-enabled customer engagement solutions.
• Translates complex technical models into clear business value for both customers and internal stakeholders.
• Measured by the ability to elevate account team knowledge, strengthen competitive differentiation, increase solution adoption, and drive sustained revenue growth in UCaaS and CCaaS portfolios.

Collaboration and Impact

• Partners cross-functionally with Product Management, Engineering, Marketing, Channel/Alliance Partners, Finance, Legal, and Customer Success to support solution design, proposal development, contracting, and customer onboarding.
• The work performed directly impacts organizational growth by delivering integrated collaboration and CX solutions that address customer business challenges, enhance employee productivity, improve customer engagement outcomes, and expand T-Mobile’s market share in cloud communications and contact center services.

Job Responsibilities

• Serve as a subject matter expert for UCaaS, CCaaS, and AI-powered CX solutions with customers and sales teams.
• Drive revenue growth through consultative, outcome-based selling aligned to customer business objectives.
• Identify new logo and expansion opportunities across enterprise and mid-market segments.
• Manage sales pipeline, forecasting, and reporting using CRM and automation tools to ensure accuracy and visibility.
• Lead solution positioning, contract negotiations, and subscription-based agreement structuring aligned to business goals.
• Collaborate cross-functionally to support solution deployment, customer onboarding, and lifecycle expansion.
• Maintain expertise in emerging collaboration technologies, AI advancements, and competitive market trends.
• Perform additional duties or strategic initiatives as assigned by leadership.

Education and Work Experience

• High School Diploma/GED (Required)
• 4-7 years of Business to Business (B2B) sales experience with high tech sales (Preferred)
• 4-7 years of selling complex product solutions as lead salesperson or customer facing Solutions Engineer, specifically focused on new logos or pure prospects (Preferred)
• 4-7 years of experience in complex solutions/applications (Preferred)
• 4-7 years Combination of 5 years sales and customer facing technical solutions experience (Preferred)

Knowledge, Skills and Abilities

• Technical Sales Technologically proficient in identified/specialized products (Required)
• Direct Sales Demonstrated success of meeting and exceeded sales targets and sales leadership (Required)
• Sales Presentations Solid presentation skills (Required)
• Business Acumen Solid business acumen and a strong executive presence (Required)
• Negotiation Solid negotiation skills (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Travel

Yes

DOT Regulated

No

Safety Sensitive Position

No

Total Target Cash Pay Range

$160,700 - $289,800, inclusive of target incentives

Base Pay Range

$96,420 - $173,880

Benefits

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T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

T-Mobile maintains a drug-free workplace.