Sr. Account Executive

We need to output HTML fragment with sections: About the role? Actually we have "Who We Are", "What We Do", "What You'll Do", "What You'll Bring", "Pay Range", "What We Offer". According to rules: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to map content to appropriate headings. The posting includes: Who We Are (company overview) – could be "About the role"? Actually "About the role" is generic; but we can use "About the role" heading for company description? Might be better to use "About the role" for role description? However we have "What We Do" describing responsibilities. So we can map: - "What We Do" -> Responsibilities (or maybe "Responsibilities") - "What You'll Do" -> also responsibilities? Could combine? But we need to preserve all info. Could have a single Responsibilities section merging both? But we need to not repeat headings with filler. Could have two sections: Responsibilities (What We Do) and Duties (What You'll Do) but both are similar. The rule: prefer a few substantive sections over many thin ones. So maybe combine responsibilities and duties into one Responsibilities section. - "What You'll Bring" -> Requirements or Qualifications or Skills. Could be "Requirements" (knowledge, skills, technology). We'll use

Requirements

. - Pay Range -> Pay section. - What We Offer -> Benefits section. - Who We Are -> maybe "About the role" or could be omitted? The rule: include a section ONLY when the posting has real, specific content for it. Who We Are is company overview, not directly about the role but still substantive. Could be placed under "About the role"? The examples list includes "About the role". So we can use that heading for company description. Thus sections:

About the role

with content from Who We Are.

Responsibilities

with content from What We Do and What You'll Do combined.

Requirements

with content from What You'll Bring.

Pay

with Pay Range.

Benefits

with What We Offer. We must not include Schedule as not present. We must use

• for any list of duties/requirements/benefits. Need to identify lists. In the text, there are bullet-like sentences but not explicit bullet list. We can convert each sentence into
• if it's a list item. The rule: Use
  • for any list of duties/requirements/benefits. So we need to detect lists. The sections contain multiple sentences separated by periods. Could treat each sentence as a list item? Might be overkill but to follow rule, we can wrap each distinct duty/requirement/benefit in
  • . However we need to preserve all substantive information; we can convert paragraphs into
    with each sentence as
    • . That seems acceptable. But we must not invent or summarize away detail. So we need to keep exact wording. We'll need to split sentences carefully. Let's extract content. Who We Are paragraph: "ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all." We can split into sentences. What We Do paragraph: "Responsible for the advocacy and management of business-to-business client(s) in a loan servicing environment which includes providing the highest level of service to clients and their customers. Cultivate and maintain ongoing client relationships, optimize overall client satisfaction, and instill client confidence. Responsible for oversight of portfolio health and client performance. Interact with senior level staff, internal and external, to coordinate initiatives and projects and facilitate solutions with various internal/servicing teams. Manage multiple processes and projects and work with internal departments to develop and improve processes that have broad business impact. Partner with internal managers on client trends to ensure client satisfaction and adherence to contract and business rules, while managing company risk." What You'll Do paragraph (multiple sentences): "Generally, manages mid-size to larger clients and/or more complex clients which have larger portfolios with new products or requiring more intensity for oversight etc.Analyze and understand client and client’s business structure, culture, goals and needs including future strategy across their enterprise and for servicing. Looks for cross sale and revenue generating opportunities Prepare and conduct monthly business reviews with clients to review FA performance deliveryMonitors FA’s performance against contractual requirements, Service Level Agreements and KPIs, resolving issues between client and internal operational units Work with client and internal business units on contract changes, change requests and statements of work documenting required activities and corresponding compensation representing revenue opportunitiesDeliver prompt and effective global communication relating to incidents, process changes, enhancements and overarching company information ensuring consistent messaging, client satisfaction and accuracy. Educate clients on company technology and processesAddress client concerns in a timely manner or escalate if necessary Coach client on available reporting tools; fulfill ad-hoc reporting requests by creating and enhancing new and existing reportsClient communications may involve participating in management meetings and discussions, creating and delivering business to business presentations, onsite client visits, and creating client training materials to assist internal business units" Note there are missing spaces after periods; we need to preserve as is? We should keep the text exactly but we can add spaces for readability? The rule: preserve ALL substantive information; do NOT invent or summarize away detail. Adding spaces could be considered altering but not adding information. Might be okay but safer to keep original text. However the missing spaces make it hard to split sentences. We could keep as one paragraph and not split into list items? But rule says use
      • for any list of duties/requirements/benefits. If we don't split, we would have a paragraph not a list, violating rule. We need to create list items; we can split based on periods even if missing spaces, but we need to preserve the text exactly. We could insert a space after each period when splitting, but that would add a space not originally there. Might be considered altering. However the instruction likely expects we treat each sentence as a list item; we can add a space after period for readability; it's not adding substantive info. I think it's acceptable. We'll need to be careful. What You'll Bring paragraph: "Knowledge, Skills & Technology Typically requires 5+ years in progressive servicing/subservicing rolesIndustry knowledgeBlack Knight system experienceGenerally, requires BS Degree in a business field or equivalent work experienceIn-depth understanding of company and client requirementsExcellent written and verbal communication skills requiredDemonstrated ability to effectively manage priorities as well as effective time management.Strong knowledge of MS Office applications and title/escrow related software to create/update documents and spreadsheets containing formulas and formatting.Knowledge of required reporting toolsAbility to speak effectively before groups of clients and managementStrong attention to detailStrong client service skills to retain and build critical relationshipsTenacity for solving detailed issuesExperience with applicable business processes sufficient to communicate and consult with team members, clients, and managementExperience with planning and managing large scale processes and projects with interdependenciesExperience with risk management Candidates selected for employment will be required to successfully co ermplete a background check, credit check as a condition of employment, where permitted by applicable law." Again missing spaces. Pay Range: "Pay Range: $88,850 - $118,450 annually This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location." What We Offer: "By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan." We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The text includes "First American is an equal opportunity employer in every sense of the term." That's EEO boilerplate; we should remove it. Also "Based on eligibility, First American offers a comprehensive benefits package..." is not boilerplate; it's benefits description. We'll keep that but remove the EEO sentence. Also "Candidates selected for employment will be required to successfully co ermplete a background check, credit check as a condition of employment, where permitted by applicable law." That's not boilerplate? It's a condition; we keep. Now we need to output only HTML fragment. Let's craft sections. About the role: we will put

        for each sentence? The rule: Use

        for prose. For lists use

        • . So we need to decide if the content is prose or list. The "About the role" is prose description; we can keep as

          paragraphs. Responsibilities: we have list of duties; we will use

          • each duty. Requirements: list of requirements; use
            • . Pay: we can use

              for the pay range description. Benefits: list of benefits; use

              • . Now we need to extract each duty sentence. Let's manually split responsibilities text into sentences, adding spaces where missing. Responsibilities text: "Responsible for the advocacy and management of business-to-business client(s) in a loan servicing environment which includes providing the highest level of service to clients and their customers. Cultivate and maintain ongoing client relationships, optimize overall client satisfaction, and instill client confidence. Responsible for oversight of portfolio health and client performance. Interact with senior level staff, internal and external, to coordinate initiatives and projects and facilitate solutions with various internal/servicing teams. Manage multiple processes and projects and work with internal departments to develop and improve processes that have broad business impact. Partner with internal managers on client trends to ensure client satisfaction and adherence to contract and business rules, while managing company risk." That's 6 sentences. Now What You'll Do text (with missing spaces). Let's insert spaces after periods to split. Original: "Generally, manages mid-size to larger clients and/or more complex clients which have larger portfolios with new products or requiring more intensity for oversight etc.Analyze and understand client and client’s business structure, culture, goals and needs including future strategy across their enterprise and for servicing. Looks for cross sale and revenue generating opportunities Prepare and conduct monthly business reviews with clients to review FA performance deliveryMonitors FA’s performance against contractual requirements, Service Level Agreements and KPIs, resolving issues between client and internal operational units Work with client and internal business units on contract changes, change requests and statements of work documenting required activities and corresponding compensation representing revenue opportunitiesDeliver prompt and effective global communication relating to incidents, process changes, enhancements and overarching company information ensuring consistent messaging, client satisfaction and accuracy. Educate clients on company technology and processesAddress client concerns in a timely manner or escalate if necessary Coach client on available reporting tools; fulfill ad-hoc reporting requests by creating and enhancing new