Sr. 3PL Manufacturing Services Manager , Robotics Manufacturing & Technical Operations

Key job responsibilities

• Own end-to-end 3PL/3PA performance across kitting, labeling, decant, light assembly, and sub-assembly operations feeding both robotics manufacturing sites.
• Negotiate and govern SLAs, KPIs, and cost structures with providers; conduct quarterly business reviews and drive corrective action when performance deviates.
• Manage provider capacity planning to ensure external operations scale in lockstep with manufacturing build plans and seasonal demand peaks.
• Drive continuous improvement with providers using Lean/Six Sigma methodologies to reduce defects, improve on-time delivery, and lower per-unit cost.

Space Planning & Optimization

• Own warehouse and staging footprint strategy across 3PL sites, onsite supermarkets, and manufacturing receiving areas.
• Execute space utilization analysis and drive layout optimization to reduce material handling distance and staging dwell time.
• Develop capacity models that project space requirements 6–12 months ahead based on demand signals and new product introduction timelines.

Inventory Optimization & Accuracy

• Drive inventory accuracy improvement across 3PL-managed and in-transit inventory.

Key Projects & Strategic Initiatives

• Lead 3PL/3PA scope expansion as manufacturing portfolio grows (new programs, new sub-assembly transitions per portfolio optimization goals).
• Drive system integration between 3PL warehouse management systems and manufacturing digital systems (MES, SCP, ERP).
• Establish automated reporting and real-time visibility dashboards for 3PL performance, inventory positions, and material flow metrics.
• Support make/buy trade-off analysis with operational data, cost modeling, and provider capability assessments.

A day in the life

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

About the team

The Robotics Manufacturing & Technical Operations (RMTO) organization is Amazon Robotics' manufacturing arm for industrial robotics. We manufacture high-quality robotics — including autonomous mobile robots, robotic arms, and sortation systems — for fulfillment and transportation centers across Amazon's global network. Our operation works cross-functionally with Hardware Engineering, Supply Chain, Quality, and Program Management teams to deliver products that directly enable Amazon's customer promise.

We are building a world-class manufacturing operating system grounded in digital lean principles, data-driven decision making, and continuous improvement culture. We are scaling rapidly, introducing new products, and transforming our production systems to meet the demands of a growing robotics portfolio.

Basic Qualifications

• Bachelor's degree in management, business administration, economics, engineering, marketing
• Experience leading process improvement, systems development, and project management
• Experience influencing internal and external stakeholders
• 5+ years of supply chain, inventory management or project management experience, or Bachelor's degree
• Demonstrated experience managing external service provider relationships including SLA negotiation, performance governance, and capacity planning
• Experience with warehouse space planning, layout optimization, and material flow design

Preferred Qualifications

• Experience with SQL
• Experience in high-volume manufacturing operations or sourcing environments
• Knowledge of ERP systems (e.g. SAP, ORACLE, Coupa) in large organizations
• Leverage of Lean Six Sigma Green Belt or Black Belt certification
• Master's degree in supply chain management, operations, engineering, analytics or related field
• APICS certification (CPIM or CSCP)
• Experience scaling 3PL operations across multiple providers or geographies