Sr. Customer Success Manager, Robotic Technical Services, Robotic Technical Services

Key job responsibilities

• Strategic Guidance
• Technical Leadership
• Operational Excellence
• Building Launches & Retrofits

Key Deliverables

• Adoptions/maturity plans, risk mitigation strategies, NOPR documentation, executive communications, training programs, site risk assessments and floor health improvement plans.
• Utilize metrics and proactive monitoring tools to measure the reliability and performance of advanced robotics systems
• Build an effective working relationship with key stakeholders and engineering leaders supporting Amazon operations
• Identify, analyze and resolve mechanical and system issues across the AR product suite
• Produce daily and weekly reports on the products in the AR product suite
• Partner with leaders and engineers in the AR organization to deliver new and innovative products to the customer fulfillment network
• Provide requirements and "voice of the customer" feedback to development and support teams
• Provide on-site support for new product implementation efforts

Basic Qualifications

• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
• 5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience

Preferred Qualifications

• 7+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience