Sr. Customer Success Manager, Robotic Technical Services, Robotic Technical Services
Amazon · Nashville, TN · 4 days ago
DistributionFull-time
Key job responsibilities
- Strategic Guidance
- Technical Leadership
- Operational Excellence
- Building Launches & Retrofits
Key Deliverables
- Audit/maturity plans, risk mitigation strategies, NOPR documentation, executive communications, training programs, site risk assessments and floor health improvement plans.
- Utilize metrics and proactive monitoring tools to measure the reliability and performance of advanced robotics systems
- Build an effective working relationship with key stakeholders and engineering leaders supporting Amazon operations
- Identify, analyze and resolve mechanical and system issues across the AR product suite
- Provide requirements and "voice of the customer" feedback to development and support teams
- Provide on-site support for new product implementation efforts
Basic Qualifications
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- 5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
Preferred Qualifications
- 7+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience