Springhill Suites Pittsburgh Monroeville - Operations Manager OEM

About the Role

The Operations Manager OEM is responsible for supervising routine operational tasks and overseeing staff in their assignments. This role ensures guest satisfaction and efficient hotel operations by supervising back-of-the-house departments in the absence of the General Manager or Manager on Duty. The position may also assist the General Manager in achieving hotel profitability through revenue generation, cost control, guest satisfaction, and associate development.

Exempt associates are expected to work as much of each workday as necessary to complete their responsibilities. This role may support multiple areas, including Housekeeping, Engineering/Maintenance, F&B, PBX, Bell staff, Front Office, and Banquets.

Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain regular attendance in compliance with company standards and scheduling needs.
• Maintain high standards of personal appearance and grooming, including compliance with the company dress code and wearing a nametag.
• Comply with and ensure adherence to company standards and regulations to encourage safe and efficient hotel operations.
• Complete required certifications, such as Food Handlers, Alcohol Awareness, CPR, and First Aid.
• Supervise and support Engineering and Housekeeping departments to ensure efficient hotel operations in the absence of the General Manager.
• Use training materials to develop skills across all operational departments and work with Department Heads to understand each position’s impact on hotel operations.
• Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction.
• Follow up on empowerment successes and opportunities with the appropriate Department Head.
• Assist the General Manager with creating financial reports and meeting corporate deadlines.
• Participate in required Manager on Duty (M.O.D.) coverage as scheduled.
• Ensure training in service standards is conducted in each department.
• Assist in recruiting, hiring, and training for Guest Services based on occupancy needs.
• Participate in weekly meetings with the Front Desk to address oversell settings.
• Assist in creating a positive, team-oriented environment focused on guest satisfaction through employee development and motivation.
• Maintain compliance with Preventative Maintenance and Deep Cleaning Programs through inspections with the Housekeeping Manager and Property Engineer.
• Ensure employees are attentive, friendly, courteous, and efficient in their interactions with guests and colleagues.
• Be familiar with Standard Operating Procedures (S.O.P.’s) in all Operations departments.
• Maintain professional working relationships and promote open communication with managers, employees, and other departments.
• Ensure fair and equitable treatment of all employees according to company S.O.P.’s.
• Complete required corporate training modules and become certified to train others as needed.
• Be available in public areas during peak times to greet guests and offer assistance.
• Maintain procedures for handling the hotel safe, with a focus on security.
• Attend all scheduled property meetings when on duty.

Requirements

• At least 3 years of progressive experience in a Rooms or F&B department at a hotel, or a 4-year college degree and at least 1–2 years of experience in a Rooms or F&B department, or a 2-year college degree and at least 2 years of experience in a Rooms or F&B department.
• Previous supervisory experience required.
• Proficient in Windows Operating Systems.
• Able to evaluate and select among alternative courses of action quickly and accurately.
• Works well in stressful, high-pressure situations while maintaining composure and objectivity.
• Effective in handling workplace problems, including anticipating, preventing, identifying, and solving issues.
• Ability to assimilate complex information from disparate sources and adjust to meet specific needs.
• Strong listening skills to understand, clarify, and resolve concerns raised by co-workers and guests.
• Ability to work with and understand financial information, data, and basic arithmetic functions.
• Clear and effective communication of information and ideas.

Benefits

After an initial waiting period, full-time employees are eligible for a competitive benefits package, including:

• Daily Pay option (ask your Recruiter for details).
• Medical, Dental, and Vision Coverage.
• Short-Term and Long-Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401k Retirement Plan.

Property Information

SpringHill Suites Pittsburgh Monroeville is conveniently located off Interstate 376 and the Pennsylvania Turnpike. The hotel offers stylish studio suites with 25% more space than a standard hotel room, equipped with a mini-refrigerator, microwave, coffee maker, and 37-inch LCD television. Business travelers benefit from a work desk, ergonomic chair, and free high-speed Internet. Guests can enjoy a complimentary breakfast buffet.

The hotel is near local attractions, including the Monroeville Mall, Kennywood Park, Sandcastle Water Park, and the Pittsburgh Zoo and PPG Aquarium. It is also close to business hubs such as Philips, Alcoa, and UPMC.