Springfield-HVAC Inside Sales

Principal Accountabilities

• Ability to read blueprints/schematics
• Accurately interpret customer needs and work with the customer and outside sales team to offer appropriate solutions to satisfy requirements
• Answer customers’ questions about products, prices, availability, product uses, and credit terms
• Arrange and direct the delivery of products
• Absorb and direct the delivery of products
• Assist outside salesman with quotes, orders, and submittals/O&M’s
• Attend industry trade shows and product training
• Consult with clients after sales or contract signings to resolve problems and to provide ongoing support
• Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders
• Emphasize product features based on customers’ needs and technical knowledge of product capabilities and limitations
• Enhances the organization's reputation by accepting ownership for accomplishing new and different requests
• Ensure timely order processing and confirmation of orders
• Enter sales orders into the Eclipse system and pick customer order tickets
• Estimate or quote prices, credit or contract terms, warranties, and delivery dates
• Follow up on estimates and bids submitted to customers
• Handle incoming customer requests for quotes and product information (equipment specifications, applications, and accessories)
• Identify prospective customers or develop territories by using business directories, following leads from existing clients, participating in organizations, attending trade shows, and conferences
• Manage assigned customer orders from origination to delivery
• Mercantilize and stock products on displays and in self-service areas
• Monitor market conditions, product innovations, and competitors’ products, pricing, and sales
• Occasionally, visit job sites to troubleshoot problems that can’t be resolved over the phone
• Participate in organizations, trade shows, and conferences
• Position can require after-hours phone calls from customers and occasionally opening up the shop for customers
• Process warranty claims
• Provide the Branch Manager with reports or additional tasks as requested
• Provide customers with product brochures or catalogs
• Provide information on the full range of products and programs offered by the company to the customer
• Provide post-sales follow-up as required
• Recommend products to customers based on customers’ needs and interests
• Serves customers by understanding and resolving or forwarding complaints
• Work with customers, outside sales, and internal/external suppliers to resolve issues as they arise
• Work with other departments to answer questions (e.g., factory, warranty, finance)
• Perform other duties as requested

Minimum Education/Experience Required

• A high school diploma or equivalent
• Experience with HVAC preferred; Plumbing knowledge not required but helpful

Knowledge, Skills, And Abilities Required

• Ability to learn the Eclipse software
• Ability to perform assignments with minimal supervision and under tight deadlines
• Critical thinking - the ability to choose the correct method or formulas to solve the problem
• Must be able to determine and prioritize workload
• Must be very detail-oriented and focused on accuracy
• Must have strong interpersonal communication skills
• Maintain a patient and professional attitude while managing a busy workload
• Strong organizational skills

Equipment Used

• PC
• Calculator
• Fax
• Telephone
• Photocopy machine
• Forklift

Working Conditions

• Normal warehouse environment
• Exposure to varying weather conditions and temperatures in the warehouse and on the loading dock
• Physical strength to lift 50 pounds regularly and up to 75 pounds occasionally

Benefits

• Medical
• Dental
• Vision
• Voluntary term life
• Medical & Dependent Care
• Flexible Spending Accounts
• 401(k)
• Paid Time Off (PTO)
• Holidays-8 paid days

Company Information

• We offer a competitive salary and an outstanding benefits package, including the following:
• $10,000 in life insurance
• Short-Term Disability
• Long-Term Disability

Application Instructions

To apply online, please visit us at: Connor Co. Career Opportunities. No phone calls, please.