Sales Inside

Foundation Building Materials (FBM) is a leading construction materials distribution company serving the commercial and residential construction markets across the United States and Canada. In conjunction with Unified Door & Hardware Group (UDHG), a premier provider of commercial door, frame, and hardware solutions, FBM supports a broad range of construction and architectural projects nationwide. Together, FBM and UDHG’s 8,000+ team members are committed to operational excellence, innovation, and employee development. By combining scale, specialty expertise, and a customer-first mindset, we deliver high-quality products and services to contractors, builders, and project teams across diverse markets.

About the role

At Foundation Building Materials (FBM), Inside Sales Professionals are trusted partners who build strong customer relationships through expert guidance and exceptional service. From the front counter to tailored solutions, you'll be at the heart of our success.

Responsibilities

• Maintain professional, courteous communication with customers before, during, and after sales.
• Provide knowledge on products and generate accurate quotes and proposals.
• Assist walk-in customers and handle inquiries or complaints promptly.
• Drive profitable sales through effective selling, upselling, and cross-selling.
• Enter orders, pricing, and customer data into systems accurately.
• Respond to orders and quote requests via multiple channels (phone, email, fax, etc.).
• Collaborate with outside sales reps and internal teams to fulfill customer needs.
• Maintain stock levels, organize the showroom, and support physical inventories.
• Schedule and coordinate inbound/outbound deliveries and shipping logistics.
• Negotiate freight rates and manage inventory movement efficiently.
• Operate and balance the cash register and drawer daily using proper procedures.
• Utilize management software for billing, reporting, and project tracking.
• Maintain up-to-date product expertise.
• Manage documentation and order details for large or complex projects.
• Coordinate deliveries with Operations staff.
• Coordinate purchase and delivery of special products.
• Attend all required meetings related to sales and company training programs.
• Support our values in the stated areas of Safety, Customer Focus, Teamwork, Integrity, and being a Company of Choice for both employees and customers.
• Other duties as assigned.

Requirements

• High school diploma or equivalent required.
• 2+ years inside sales experience (incoming call preferred).
• Excellent verbal communication skills and telephone manner.
• Ability to focus on different tasks and use time efficiently to achieve desired outcomes.
• Familiarity with Windows operating systems.
• Warehouse work which includes forklift experience/training.

Pay

The listed pay range reflects the expected base rate for this position; actual compensation may vary based on factors such as experience, qualifications, and cost of living in the assigned market. Base: $17.00–21.00 per hour.

Benefits

At FBM, we’re committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work. Our excellent package includes:

• Medical, dental, and vision coverage.
• HSA/FSA plans.
• Voluntary Life and Accidental Death & Dismemberment (AD&D) Insurance.
• Critical illness, Hospital Indemnity, and Accident Coverage.
• Legal Insurance Plan.
• Generous 401(k) plan with company match.
• A career path designed with you in mind.