Spring 2027 Student Internship - Customer Experience Research and Strategy

About the role

The TECO Energy Student Program offers college students the chance to apply classroom knowledge in a professional setting, contribute to meaningful projects, and grow their career from day one. The program partners with accredited four‑year colleges and universities to recruit motivated students who are eager to learn and make an impact. As a student intern you will take on challenging assignments that align with your academic background and the company’s business needs, giving you a head start on your future.

This position supports the Customer Experience Research and Strategy departments. You will assist with qualitative and quantitative research studies to understand and measure customer satisfaction, identify customer behaviors and preferences, and turn raw data into actionable insights to improve customer experience and business strategy. The role also involves developing and implementing strategic planning frameworks, mapping and analyzing customer journeys to enhance user experience, and designing Power BI dashboards to support data‑driven decision‑making. Collaboration with teams to improve both customer and employee experiences is expected.

Location: Midtown, 3600 Midtown Dr., Tampa, FL 33607.

Responsibilities

• Assist with participant recruitment, data input, collecting data (qualitative and quantitative).
• Develop survey questions, build survey instruments, create dashboards, analyze data using the Qualtrics platform.
• Assist with journey mapping initiatives, data input and monitoring.
• Build dashboards, data visualizations, and applications using Power BI and Power Apps.

Requirements

Applicants must be enrolled in an accredited university as an undergraduate or graduate student in a related discipline. To qualify as a co‑op student, proof of enrollment in the university’s co‑op program is required; if not eligible for a co‑op program (or if the program is unavailable), the student will be considered an intern. The role requires pursuit of a bachelor’s‑level degree.

Qualifications

Preferred fields of study include Communications, Social Sciences, Psychology, Marketing, Public Health, and Statistics. Preference is given to juniors and seniors.

Skills

Proficiency with MS Office (Word, Excel, PowerPoint) is required. Experience with Qualtrics, statistical software, and Power BI is preferred. A pre‑employment drug screening and background check (employment, criminal, motor vehicle) will be conducted.

Benefits

• Hands‑on experience in your area of study
• Meaningful, project‑based work
• Professional development and mentorship
• A supportive, inclusive work environment

Schedule

Preferred availability is part‑time, 20–30 hours per week.