Customer Experience Intern, Spring 2027

About IMG Academy IMG Academy is the world’s leading sports education brand, providing a holistic education model that empowers student-athletes to win their future while preparing them for college and for life. IMG Academy has been nationally recognized by organizations including Sports Business Journal, USA Today, and the Best and Brightest Companies to Work For for its workplace culture, innovation, and commitment to developing people both on and off the field. IMG Academy provides growth opportunities for student-athletes and partners through an innovative suite of on-campus and online experiences: Boarding school and camps, delivered on a state-of-the-art campus in Bradenton, FloridaOnline coaching through IMG Academy+, focused on personal development through the lens of sport and performanceOnline college recruiting through NCSA College Recruiting and SportsRecruits, providing industry-leading recruiting education, tools, and access to a network of more than 40,000 college coaches for student-athletes, families, club coaches, and event operatorsElevate by IMG Academy, a performance and personal development solution that delivers mindset, leadership, and wellbeing programming to schools, colleges, and organizations through a combination of digital content and immersive experiences The Customer Experience Intern will support the planning and execution of initiatives aimed at enhancing the experience of IMG Academy's student-athletes, campers, families, and guests. This role will contribute to project management, cross-functional collaboration, customer insights, and operational improvements while taking ownership of smaller projects that drive meaningful change. The ideal candidate is organized, proactive, detail-oriented, and eager to help create seamless customer experiences. Position Responsibilities Support the planning, coordination, and execution of cross-functional customer experience initiatives.Assist with project management activities, including maintaining timelines, tracking action items, coordinating meetings, and following up with stakeholders to ensure progress.Take ownership of smaller projects and improvement initiatives, coordinating with stakeholders and driving deliverables through completion.Support customer journey design workshops by coordinating sessions, capturing ideas, and translating outcomes into actionable next steps.Review student-athlete, camper and parent feedback to identify key themes, trends, and opportunities for improvement, helping translate insights into actionable recommendations.Assist in reviewing existing processes, identifying inefficiencies, and recommending improvements that enhance consistency and effectiveness.Develop and maintain project plans, process documentation, customer journey maps, presentations, and other resources that support operational alignment.Coordinate onboarding and customer-facing video content, including organizing content needs, collaborating with stakeholders, and tracking timelines.Support the planning and execution of campus initiatives, events, and programs that enhance the overall customer experience.Adhere to all company policies, procedures, and business ethics codes.Perform other duties as assigned. Knowledge, Skills, And Abilities Coursework and/or strong interest in Business Administration, Sports Management, Hospitality, Operations, Project Management, or a related field, or equivalent experience.Strong organizational and time management skills with the ability to balance multiple priorities.Excellent written and verbal communication skills with strong attention to detail.Ability to collaborate across departments while independently managing assigned tasks and smaller projects.Proactive, resourceful, and willing to take initiative to support team goals.Strong critical thinking, problem-solving, and analytical skills, including the ability to identify trends and translate data into actionable insights.Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word.Adaptability and willingness to learn in a fast-paced, collaborative environment.Interest in customer experience, sports, education, or hospitality. Background Requirements Requires a background check upon offer Requires a drug test upon offer This position requires a Florida Level 2 Background Screening. Learn more about the screening process and requirements by visiting the Florida Care Provider Background Screening Education & Awareness website: https://info.flclearinghouse.com. Benefits As a full-time member of our team, you will enjoy a comprehensive offering listed below. Connect with your talent acquisition specialist to learn more about benefits for our part-time and seasonal/temporary roles. Comprehensive Medical, Dental and VisionFlexible Spending Account and Health Savings Account options401k with an Employer MatchShort Term and Long Term DisabilityGroup and Supplemental Life & AD&DGym Discount ProgramPet InsuranceWellbeing Programand more! Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Get To Know Us Better www.imgacademy.com www.imgacademy.com/careers IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.