Customer Experience Intern - Summer 2027
Park Place Technologies · Highland Heights, OH · 4 wk ago
HybridFull-time
Responsibilities
- Assist with customer feedback programs through various VoC initiatives including but not limited to CSAT, NPS, and others
- Assist with researching and understanding the end-to-end customer/employee experience to identify internal and external areas of improvement
- Research root causes of experiences where possible and assist in developing a solution via projects managed by the CX team
- Assist with production/maintenance of project deliverables including program specifications, project plans, and process documentation
- Utilize data visualization tools to report and analyze feedback
- Assist with planning events for Customer Advisory Board
- Other duties as assigned
Requirements
- Currently pursuing a degree in business, computer science, or a related field
Skills
- Demonstrated analytical and problem-solving skills, with an interest in working with data sets
- Familiarity with Excel and the ability to manipulate data effectively
- Good communication skills with a desire to grow in presenting findings and insights
- Strong organizational skills and the ability to contribute to multiple projects simultaneously
- Self-motivated and proactive individual with the ability to work independently
- Experience with data visualization tools such as Power BI (bonus)
- Experience with SSMS (bonus)