SPORTSBOOK SERVER FT and PT

About the role

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Essential Duties and Responsibilities

• Embrace the company’s hospitality standard, including greeting guests and co-workers, smiling, making eye contact and using names
• Greet guests warmly with a smile, eye contact, and a welcoming demeanor, ensuring they feel valued and appreciated.
• Arrive on time for shifts, fully dressed in appropriate uniform and adhering to grooming standards.
• Escort guests to their tables, present menus, and explain daily specials and unique menu items.
• Maintain a clean and organized service area, ensuring all necessary utensils, glassware and linens are available and in pristine condition.
• Assist in setting up and resetting tables in accordance with Gram & Dun standards, ensuring a polished and inviting dining environment.
• Know the menus thoroughly to answer questions, make personalized recommendations (including drink pairings), and inform guests about specials.
• Deliver food and beverages to tables promptly, ensuring they are served at the correct temperature and meet any dietary needs.
• Address special guests requests politely and efficiently, ensuring accurate and timely order submissions to the kitchen.
• Promote and upsell additional menu items to enhance the dining experience.
• Monitor guest satisfaction, promptly addressing any issues or concerns with a solution-orientated approach.
• Strictly adhere to health and safety regulations, maintaining the highest standards of cleanliness and hygiene.
• Ensure that all stations are set up in a correct manner.
• To ensure that your assigned side duty is completed before and after dinner service as specified.
• Check with your tables and ensure the food and service is to the satisfaction of the guest, and take necessary actions, if needed.
• Communicate effectively with management and colleagues to ensure smooth service operations.
• Occasionally perform duties that will assist with customer satisfaction including but not limited to, seating, bussing and expediting tables, food and drinks.
• Complete deposits at the end of each shift as required.
• Preform tasks to ensure an attractive patron dining area associated with Gram & Dun including removals of trash and debris from tables, chairs and floor.
• Compile information, complete and submit reports as needed.
• Adhere to all company policies and procedures.
• Adhere to all gaming laws and regulations.
• To handle with extreme care for all equipment, especially while transporting chinaware/glassware prior, during and after service to minimize breakage and maintain cost control.
• Any reasonable requested job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your management personnel.

Qualifications

• To preform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Educations and/or Experience
• High school diploma or general education degree (GED); or a minimum of two to three years of related experience and/or training; or equivalent combination of education and experience.
• Language and Communication Skills requires strong interpersonal and communication skills for engaging with guests and staff, product knowledge of menu items and pairings, technical skills for POS systems, and the ability to handle multiple tasks in a fast-paced environment.
• Other key skills include attention to detail, patience, physical stamina, and basic math skills, while proficiency in English is essential, with additional languages being a plus.
• Mathematical Skills needs basic arithmetic for totaling bills and making change, proficiency with Point-of-Sale (POS) systems for processing orders and payments, and skills in cash handling and currency calculation for accuracy and efficiency.
• Reasoning Ability Reasoning ability for a Gram & Dun server encompasses critical thinking, problem-solving, and sound judgment to manage complex situations, anticipate guest needs, and maintain a high standard of service.
• This skill goes beyond simply taking orders; it involves making smart decisions quickly and effectively in a demanding, high-end dining environment.
• Licensing Must be able to qualify for any and all licenses or permits required by local, state or federal law.
• Physical Demands The physical demands described here are representative of those an employee encounters while performing the essential functions of this job.
• The noise level in the work environment is sometimes very loud.

Equal Opportunity Employer