SPORTS ARENA CATERING MANAGER

About the role

Join the Team As the Catering Manager, you will oversee catered events at the Delta Center, including daily operations, client communication, event execution, team performance, inventory, billing, safety, and financial results.

Responsibilities

• Model and promote Levy’s Family Values: Nice, Innovative, Passionate, and Inclusive.
• Manage daily catering operations and ensure events are properly staffed, organized, and ready for service.
• Partner with Catering Sales and Culinary to coordinate menus, timelines, event details, and client expectations.
• Communicate with clients before and during events to confirm food, beverage, setup, and service needs.
• Present Levy catering services professionally and identify opportunities to increase sales and profitability.
• Ensure associates consistently deliver heartfelt hospitality and follow established steps of service.
• Maintain high standards for food presentation, cleanliness, organization, and overall event quality.
• Build positive relationships with clients, guests, subcontractors, nonprofit groups, and Levy team members.
• Respond to guest concerns promptly and use feedback to improve service and operations.
• Execute menus, promotions, and programs according to Levy standards.
• Recruit, interview, train, schedule, coach, and develop catering associates.
• Lead team meetings and communicate event priorities, service expectations, safety information, and operational updates.
• Provide ongoing feedback, accountability, and performance coaching.
• Promote a positive and cooperative work environment that supports teamwork and productivity.
• Monitor sales, labor, product costs, and assigned budget goals.
• Complete forecasts, event reports, daily reporting, and month-end documentation accurately and on time.
• Sure client billing, payment collection, and supporting documentation are completed according to Levy standards.
• Manage catering equipment, supplies, inventory, and maintenance needs.
• Support revenue growth by promoting profitable Levy products and services.
• Ensure compliance with food-safety, sanitation, responsible alcohol-service, workplace-safety, and company policies.
• Support company initiatives, assist other departments as needed, and complete additional duties as assigned.

Qualifications and Requirements

• At least two years of experience in catering, food and beverage operations, hospitality, or event management.
• Previous leadership or supervisory experience in a high-volume environment.
• Bachelor’s degree in hospitality management, business, or a related field is preferred.
• Strong leadership, communication, organization, and problem-solving skills.
• Excellent client-service and relationship-management abilities.
• Passion for hospitality, food and beverage, and exceptional guest service.
• Experience with event planning, staffing, budgeting, billing, inventory, and cost controls.
• Strong computer skills and the ability to learn scheduling, event-management, point-of-sale, and reporting systems.
• Able to manage multiple events and priorities while maintaining attention to detail.
• Able to work evenings, weekends, holidays, and extended event hours.
• Must obtain and maintain required food-safety and responsible alcohol-service certifications.