Spire Bar Busperson/Food Runner (Full-Time) - Arizona Biltmore

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

About the role

Spire Bar was added to the hotel in 2021 during the renovation and stands as the headquarters of the Biltmore’s lively social scene. The beautiful outdoor bar and lounge has 250 seats serving a delicious array of refreshing cocktails, wines, and culinary creations.

As a Bus Person/Food Runner, you will work alongside the Expeditor and Servers to ensure quick and efficient delivery of food from the kitchen window. You will also be responsible for stocking the line with utensils, supplies, and china before, during, and after service. During downtime, you will assist the staff in any way possible, including bussing tables, resetting, side-work duties, and greeting guests at the door.

Responsibilities

• Greet guests in a warm and professional manner.
• Begin every shift setting up the line to help the team be successful throughout the day, including premaking sauces, presets for appetizers (e.g., salsa, guacamole, pita bread), stocking to-go boxes, ramekins, silverware, and filling condiment containers.
• Maintain a clean expo line at all times, constantly sanitizing the line and food window.
• Ensure all food items are run in a timely manner and have all condiments and additions needed before running food out.
• Run all food on trays to guests, asking if there is anything else you can grab for them before leaving the table. Ensure any additional requests from the guest are taken care of immediately.
• Respectfully work with Expeditors, Line Cooks, and Chefs to ensure correct orders are going out to guests. Communicate any incorrect or missing items.
• Maintain a clean floor on the expo line by spot sweeping consistently to avoid pests.
• When closing, ensure all condiments are put away properly and labeled correctly.
• Assist the servers in any way possible to assure quality service.
• Demonstrate commitment to eliminating or reducing the risk of injury to guests and associates, damage to property, or the property of others. Know the correct action to take in an emergency.
• Ensure dining areas are clean, and tables are cleared and set in a timely fashion.
• Provide each guest with water upon arrival at their table and continue to refill their glass.
• Set up server stations with glassware, tea and water pitchers, bus tub carts, snack carts, and linen baskets. Keep items stocked throughout your shift.
• Keep the dining area set up completely with chairs, couches, tables, and pillows in their correct positions.
• Spot sweep under tables and surrounding areas between guests to keep the area clean and avoid pests.
• Ensure server stations remain clean and organized at the beginning and end of each shift.
• Assist servers with guest requests, offer water, and refill as needed.
• Clear each course after everyone at the table has finished eating, unless the guest asks you not to. Remove unnecessary items from the table.
• Clean tables by sanitizing all surfaces after guests leave.
• Assist guests with lighting firepits/heaters during winter months.
• When scheduled to work an REO event, assist with bringing out and setting up buffet tables, stanchions, event signage, and décor.

Requirements

• High school diploma or equivalent preferred.
• Previous food service, food-running, and/or table bussing experience.
• Availability to work days, nights, weekends, and holidays. Bars are open from 11 AM to 12 AM, 7 nights a week.

Pay

$14.70 per hour.

About Our Property

The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It features over 700 rooms, over 200,000 square feet of banquet space, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide.

Arizona Biltmore is part of LXR Hotels & Resorts by Hilton, a hand-selected collection of unique luxury hotels offering bespoke service and personal adventures. As a team member, you will receive Go Hilton travel benefits in addition to Pyramid's travel benefits.