Food Runner (Full-Time), McArthur's - Arizona Biltmore

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

About Our Property

The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is a LXR Hotel & Resort by Hilton, offering bespoke service and personal adventures in intriguing locations. As a team member, you will receive Go Hilton travel benefits in addition to Pyramid's travel benefits.

Responsibilities

As a Food Runner at McArthur's, you will deliver food from the kitchen to guests, ensuring orders are correct, distributed according to service standards, and communicating any needs or concerns to the appropriate team members or managers. Duties include, but are not limited to:

• Efficiently serve food in a friendly and courteous manner.
• Maintain knowledge of all menu items, including preparation.
• Ensure food preparation and presentations are proper throughout the guest dining experience.
• Ensure proper timing and coordination with the kitchen for timely food deliveries.
• Pay attention to guest special requests, food allergies, and food modifications.
• Pick up food products for orders placed by the service staff from the Purchasing Department (Requisition Orders).
• Assist the kitchen and service staff to maintain the highest level of food quality, presentation, and timing.
• Set up the front line with equipment, plate ware, and towels needed to serve all food products.
• Keep station restocked and organized throughout the shift.
• Read order tickets as they arrive and place them onto the ticket rail.
• Track cooking times on all orders, check finished product for proper degree of doneness, appearance, and plate presentation.
• Inform the Chef and manager on duty when ticket times are running long.
• Assist the server to optimize the guest’s dining experience by ensuring the guest has everything they need.
• Adhere to all safety guidelines and practices throughout the shift.
• Report any unsafe condition, unsafe act, accidents, and/or injuries to the chef or manager on duty.

Schedule

This is a full-time position requiring availability to work days, nights, weekends, and holidays. Shifts vary based on business needs but are typically between 7am-5pm or 5pm-12am. The restaurant is open daily for breakfast, lunch, and dinner from 7am-10pm Sunday-Thursday and 7am-11pm on Friday and Saturday.

Requirements

• High School diploma or equivalent (preferred).
• Prior food and beverage experience (preferred).
• Food Handlers Card (required).
• ServSafe Food Handlers Certification (preferred).