Food Runner, Binchotan Bar & Grille (Full Time)

About the Role

Binchotan Bar & Grille is where fireside cooking meets modern flair. At Fairmont Orchid’s hottest new restaurant, guests explore the long-running creative culinary exchange between Hawai’i and Japan at our traditional northern Japanese grill, utilizing centuries-old practices of robatayaki: fireside cooking, grilled to perfection. Originating from Hokkaidō, Japan, robatayaki reflects the seafaring lifestyle: seasoned fishermen grilling up their fresh catch over the irori, or glowing white coals, served sizzling hot.

Responsibilities

• Provide unique dining experiences to all guests through warm, personal, and detailed service in a luxury, upscale, and fast-paced environment.
• Ensure a positive first impression of the restaurant through detailed cleanliness, set-up, and ambiance control.
• Distribute and deliver guests’ food orders to the correct tables.
• Maintain complete knowledge of all food and beverage services, contents and preparation methods, outlets, and hotel services/features.
• Assist servers in proper garnishing of all menu items ordered.
• Maintain cleanliness of all chinaware and monitor quality and consistency of all menu items being served.
• Maintain clean and orderly condition of the service line station.
• Daily requisition of all food condiments and ensure adequate stock levels of dishware, linen, and condiments for daily service operations.
• Remember individual patrons’ names and preferences to extend personalized service.
• Ensure all food and beverage are served according to service standards.
• Perform opening/closing side duties as assigned and set all tables according to standards and procedures.
• Assist other Food & Beverage outlets during peak times or when required.
• Apply necessary precautions regarding hotel food safety and hygiene standards (HACCP).
• Be well-versed in hotel fire and life safety/emergency procedures.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other reasonable duties assigned by hotel management.

Requirements

• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Good reading, writing, and oral proficiency in the English language.
• Ability to speak other languages and a basic understanding of local languages will be an advantage.
• Ability to work cohesively and collaboratively as part of a team.
• Detailed and service-oriented with an eye for detail; self-motivated and energetic.
• Provide necessary State and Federal Requirements to work in Food and Beverage (Tuberculosis Clearance).
• Must be legally eligible to work in the United States; the hotel is unable to assist candidates in obtaining U.S. work authorization.

Benefits

• Preferred provider medical, drug, and vision benefits starting at $16.98 for employees (available for full-time or part-time employees).
• Employer-paid coverage for group life and accidental insurance ($7,500); coverage available for dependents.
• 401(k)/retirement savings plan with matching program.
• 11 paid holiday/personal days per year plus 10 days of paid vacation that begin accruing immediately.
• 50% discount at hotel restaurants, 30% discount on retail items at the Fairmont Store, and 30% discount on services at Spa Without Walls.
• Employee discounts at Accor properties (5,000+ hotels worldwide) and Friends & Family rates.
• Complimentary meals in the employee dining facility.

Pay

Hourly Rate: $26.12 USD