Specimen Processing Group Lead

Job Description

This position assists the department supervisors by performing combinations of the following activities: Schedule coordination, general supervision of all Specimen Technicians, providing input to supervisors for performance review and disciplinary action. The Group leader typically leads 8 - 12 employees, is involved in process and compliance audits and may be responsible for performing duties listed below.

Responsibilities

• Demonstrates a proficiency and understanding of all job duties in Specimen Processing department
• Strong troubleshooting and problem resolution skills; ability to work effectively with the technical departments to resolve problems and gain cooperation as needed
• Assists all SPT’s in proper test selection and problem resolution
• Answers and clarifies employee questions (including laboratory personnel) regarding processing
• Provides appropriate feedback to supervisor(s) when problems arise
• Completes appropriate shift paperwork, setting up for production, and insuring that their staff has cleaned up at the end of the shift
• Maintains supply inventory, ordering supplies as needed
• Repairs and maintains department equipment notifying appropriate personnel when repairs beyond the general scope are required
• Aids in or performs all training, cross training and department auditing functions as assigned by the supervisor(s)
• Performs all other job duties as assigned
• In addition to above, the group leader may assist the supervisor(s) in the following:
• Prioritizing work assignments
• Making suggestions and recommendations to enhance workflow
• Ensures effective employee utilization through workforce planning to include staffing weekends and holidays
• Helps manage department overtime
• Ensures that all Quest Diagnostics Incorporated and Specimen Processing policies and procedures are adhered to

Qualifications

• Required Work Experience: Internal candidates minimum of one year in SPT III/related role
• Preferred Work Experience: 3 years experience in a laboratory environment with Specimen Processing experience preferred. Medical background preferred which includes medical terminology applicable to a clinical laboratory

Physical And Mental Requirements

• Performs multiple tasks simultaneously and with interruptions, physical and mental stress
• Works in a biohazard environment and practices good safety habits

Skills

• PC skills including the ability to run reports & use to manage workflow; real-time thru-put
• Maintains confidentiality at all times. Will have access to overall employee performance, may have knowledge of disciplinary actions up to, and including termination
• Demonstrates leadership by example, exhibiting good attendance, good decision making, and keep the team on task
• Demonstrates strong interpersonal skills that foster a positive environment
• Demonstrates flexibility and adaptability
• Drives frequent employee interaction on the floor providing feedback, coaching, and guidance
• Demonstrates excellent communication skills and ability to answer questions with both internal and external clients
• Adheres to Quest Diagnostics core values, safety, and compliance policies and procedures
• Works under pressure and assists department in maintaining productivity and quality goals

About The Role

Priority consideration given to internal candidates for this position.

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program
• Blueprint for Wellness®healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!