Specimen Processing Group Lead

Responsibilities

• Schedule coordination
• General supervision of all Specimen Technicians
• Providing input to supervisors for performance review and disciplinary action
• Leading 8 - 12 employees
• Involved in process and compliance audits
• May be responsible for performing duties listed below

Requirements

• Proficiency and understanding of all job duties in Specimen Processing department
• Strong troubleshooting and problem resolution skills
• Able to work effectively with the technical departments to resolve problems and gain cooperation as needed
• Assists all SPT’s in proper test selection and problem resolution
• Answers and clarifies employee questions (including laboratory personnel) regarding processing
• Provides appropriate feedback to supervisor(s) when problems arise
• Completes appropriate shift paperwork, setting up for production, and insuring that their staff has cleaned up at the end of the shift
• Maintains supply inventory, ordering supplies as needed
• Repairs and maintains department equipment notifying appropriate personnel when repairs beyond the general scope are required
• Aids in or performs all training, cross training and department auditing functions as assigned by the supervisor(s)
• Assists the supervisor(s) in prioritizing work assignments
• Makes suggestions and recommendations to enhance workflow
• Ensures effective employee utilization through workforce planning to include staffing weekends and holidays
• Helps manage department overtime
• Ensures that all Quest Diagnostics Incorporated and Specimen Processing policies and procedures are adhered to

Qualifications

• Internal candidates minimum of one year in SPT III/related role
• PREFERRED: 3 years experience in a laboratory environment with Specimen Processing experience preferred
• Medical background preferred which includes medical terminology applicable to a clinical laboratory
• Physical and Mental Requirements: Performs multiple tasks simultaneously and with interruptions, physical and mental stress; Works in a biohazard environment and practices good safety habits
• Skills: PC skills including the ability to run reports & use to manage workflow; real-time thru-put; Maintains confidentiality at all times; Will have access to overall employee performance, may have knowledge of disciplinary actions up to, and including termination
• Skills: Demonstrates leadership by example, exhibits good attendance, good decision making, and keep the team on task; Demonstrates strong interpersonal skills that foster a positive environment; Demonstrates flexibility and adaptability; Drives frequent employee interaction on the floor providing feedback, coaching, and guidance; Demonstrates excellent communication skills and ability to answer questions with both internal and external clients
• Education: High School Diploma or Equivalent (Preferred)

About the Role

Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Benefits

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program
• Blueprint for Wellness® healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Pay and Schedule

Pay range: $22.38+ per hour; employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.